Designation
Associate
Country
USA
No. of Positions
1
Auto req ID
1413654BR
Experience
2.5-5 Years
Skill (Primary)
DWP-FSS-Desk Side Services
Qualification
B-Tech
Expected Date of Closure
29-May-2024
Location
Virginia
Employee Group
Contract
Job
Administrator
Job Description (Posting).
Desk side support (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Entity
INFRA
City
Richmond
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