Dealer Technical Service Trainer

Company Information

PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced power trains, provides financial services and information technology, and distributes truck parts related to its principal business.

Peterbilt Motors Company

On highways, construction sites, city streets, logging roads – everywhere our customers earn their living – Peterbilt’s red oval is a familiar symbol of performance, reliability and pride. Peterbilt has reigned as America’s premium quality truck manufacturer since the company’s founding in 1939. Our dedication to deliver products and services focused on improving customers’ performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

Peterbilt Motors Company is looking for a Dealer Technical Service Trainer to instruct and support our network of over 350 dealership locations throughout North America. The service trainer will educate dealership service personnel, as well as Peterbilt internal personnel, on Peterbilt product features and benefits, maintenance, and repair. Training is conducted at the Denton Training Center and various regionally based and dealership locations throughout the U.S. and Canada.

Here’s what you will do in this role:

• Instruct Peterbilt dealership service personnel regarding the features and benefits, maintenance, and repair of Peterbilt products and PACCAR engines 
• Identify areas of training need based on feedback from dealerships, Peterbilt field personnel, and Peterbilt customer service and warranty
• Interface with various subject matter experts within the Peterbilt organization to attain the technical knowledge to be a competent instructor and mentor to dealership personnel 
• Provide feedback to appropriate Peterbilt personnel on product, maintenance and service issues that need to be addressed
• Continuously improve and modify training based on formal and informal evaluations from training participants. Contributes to providing best-in-class training within our industry 
• Manage and coordinate class room training including venue selection, catering, printed materials, training aids, and scheduling
• Give input and review on-line training, workbooks, and manuals related to maintaining and servicing Peterbilt and PACCAR Engine products
• Coordinate with other divisions to ensure consistent content and messaging of training materials

You’re going to need this to be successful:

• Experience in the maintenance and/or servicing of diesel trucks, automotive, and/or machinery. Peterbilt service, diesel engines, and after treatment systems experience is a plus 
• Minimum one-year of training or instructional experience, technical training preferred
• Travel up to 50%
• Background in curriculum and training program development from inception to delivery of a program
• Ability to assist with developing trainings using various media including; classroom, on-line presentations, video and manuals
• Proficiency with Microsoft products including Excel, PowerPoint, Word and Publisher. Familiarity with MS Teams is a plus
• Strong organization, planning, and time management skills
• Excellent written and verbal communicator. Comfortable presenting to all levels within a dealership and Peterbilt, including dealer principals and Peterbilt senior management

Education

We require a Bachelor’s Degree in Marketing, Education, Business, or Engineering, OR an Associates/Technical degree with a combination of extensive applicable work experience in lieu of a Bachelors.

General Description of all Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D) and ADVOCATE (An LGBTQ support group).

Job Segment: Technical Trainer, Curriculum, Training, Education, Customer Service, Automotive

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