Processing Technician

Introduction

Are you looking to grow your career within a law enforcement setting? If so, take a look at this great opportunity with the State of Connecticut!

The State of Connecticut, Department of Emergency Services and Public Protection (DESPP) is recruiting for multiple Processing Technicians within the Special Licensing and Firearms Unit (SLFU) and the State Police Bureau of Identification (SPBI) unit. Both of these opportunities are located at DESPP headquarters in Middletown.

What We Can Offer You

• The chance to work for a Forbes top company: State of Connecticut Ranked One of the Best Employers of 2023 – State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule;
• Generous paid time off (vacation, sick and personal) plus 13 paid holidays;
• A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform and article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings;
• State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.

In addition, the State puts an emphasis on:

• Providing limitless opportunities;
• Hiring for diversity and fresh perspectives;
• Performing meaningful work and;
• Encouraging a healthy work/life balance!

Position Highlights

• Schedule: 40 hours per week, SLFU-Tuesday-Saturday, 8:30am-5:00pm, SPBI Monday-Friday 8am-4:30pm.
• SLFU: The Processing Technician is responsible for performing numerous tasks regulated by state and federal law, to include but not limited to authorization with firearms sales, which entails performing national, federal and state background checks to determine if the applicant is eligible to purchase and possess firearms. The Processing Technician must be well versed with state and federal laws pertaining to the issuance of pistol permits and gun sale authorizations.
• SPBI: This position will be responsible for the maintenance and dissemination of criminal history information to authorized entities. The duties range from receiving requests at the front window, researching criminal arrest and disposition information, data input, sending results, etc. from our electronic repository systems. 
• In addition, you will have day to day interaction with the many requestors of criminal history information including, but not limited to law enforcement officers, state, federal and municipal agencies, the general public, and other requesting agencies. The Processing Technician will be responsible for researching information through the use of available systems and by requesting information as necessary from contributing police departments, the CT Judicial branch, Department of Corrections, Board of Pardons and Parole, and federal agencies.

About Us

DESPP is committed to protecting and improving the quality of life for all by providing a broad range of public safety services, training, regulatory guidance and scientific services utilizing enforcement, prevention, education and state of the art science and technology.

Selection Plan

Before you apply:

• In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. 
• The minimum experience and training requirements must be met by the close date, unless otherwise specified. 
• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to [email protected].
• For assistance in applying, please read or watch our Applicant Tips on How to Apply!

Important information for after you apply:

Candidates selected for an interview must provide the following at the time of interview: 

State Employees

• Two (2) most recent performance evaluations
• Completed CT-HR-13

Non-State Employees

• Two (2) professional references contact information (Name, Email, and Phone Number)
• Completed CT-HR-13

Candidates who have been selected for employment with the Department of Emergency Services & Public Protection are subject to a detailed background investigation, including a fingerprint supported state and federal criminal history record check along with reference checks. Selection for employment is contingent upon satisfactory completion of the background investigation. Any pending disciplinary history within the past 2 years and review of attendance records are also considered in this selection process. 

Click here to complete the Criminal Convictions addendum (CT-HR-13). The CT-HR-13 can also be found on the DAS website by typing in “CT-HR-13” into the “Search Department of Administrative Services” search field. 

• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting’s closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire’s expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user’s spam.
• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
• Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit.

Questions about this position should be directed to Nicholas Naples at [email protected].

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

EXAMPLES OF DUTIES

• Performs the most complex duties related to an agency’s clerical processing functions;
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations;
• Makes corrections and/or additions;
• Devises follow up procedures to efficiently and effectively carry out activities;
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives;
• Interprets and applies state statutes and regulations relating to the particular processing service;
• Makes decisions as to case status, transaction permissibility or admissibility;
• Responds to internal and external inquiries for information and assistance;
• Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs;
• Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly;
• Maintains records and logs;
• Prepares status or statistical reports related to processing function;
• Assists in maintaining general files in support of processing function;
• Initiates correspondence in carrying out duties;
• Types correspondence, forms, file documentation, etc. in support of processing function;
• May process fees and maintain financial records;
• May lead lower level clerical employees assisting in carrying out processing responsibilities;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Knowledge of office systems and procedures;
• Skills
• interpersonal skills;
• oral and written communication skills;
• Ability to
• compose effective correspondence and forms;
• read, comprehend and apply laws, regulations, and procedural guidelines;
• organize and coordinate workflow;
• articulate ideas and information effectively;
• perform research assignments;
• devise and maintain record keeping and filing systems;
• examine documents for accuracy and completeness;
• operate office equipment including computers, tablets, and other electronic equipment;
• operate office suite software.

MINIMUM QUALIFICATIONS – GENERAL EXPERIENCE

Three (3) years of clerical work experience.

MINIMUM QUALIFICATIONS – SPECIAL EXPERIENCE

One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.

MINIMUM QUALIFICATIONS – SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

• Experience conducting disposition research using state and federal criminal history systems;
• Experience working with Microsoft Office Suite;
• Experience managing competing priorities while meeting deadlines;
• Experience reviewing and applying policies or statutes for disclosure of information;
• Experience with customer service duties including in-person, phone, email and fax.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

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