Supervisor-Behavioral Health Office York

Schedule

Full Time: Program Hours: Monday – Thursday 8:00 am – 8:00 pm, Friday 8:00 am – 4:00 pm; Required to work 2 evening shifts per week 

Benefits Offered

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy

General Summary

Supervises business office and other administrative functions of the outpatient behavioral health clinic. Supervises business office personnel to include recruiting, orientation, training, performance evaluation and counseling. Performs administrative duties of a general nature.

Duties and Responsibilities

Essential Functions:

• Coordinates and integrates services within WellSpan Philhaven with other departments/service lines/entities and with the System’s primary functions. Participates in the selection of outside services, if needed.
• Continuously assesses and improves WellSpan Philhaven’s performance. Maintains appropriate quality control/assessment programs (if applicable).
• Actively utilizes improvement strategies/tools to positively impact all aspects of outpatient clinic operations.
• Under the direction of operational leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
• Facilitates the purchasing of supplies, pharmaceuticals and office goods by working collaboratively with materials management. Assists in selection of outside services; resolves issues related to services provided by outside vendors.
• Works in partnership with senior clinic manager and lead physician to solve problems, resolve conflicts and enhance operations, quality and safety. Includes safety reporting, customer complaints and IT issues.
• Communicates operational issues to senior clinic manager to obtain timely and effective resolution.
• Promotes reporting of events and tracks trends to identify potential improvement opportunities.
• Follows established service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.
• Prepares and maintains staff work schedules.
• Performs payroll and other financial functions.
• Assists senior clinic manager with strategic planning, including development and implementation of action plans related to WellSpan Philhaven Objectives.

Common Expectations:

• Recommends staffing levels, selects and assigns staff, evaluates performance, evaluates/tests competencies (as applicable), provides orientation, training and continuing education of staff, and initiates or makes recommendations for personnel actions.
• Assists in the development of the annual budget for the clinic. Responsible for monitoring expenditures at the facility, looking for cost containment opportunities by promoting efficient utilization of staff and services.
• May perform financial analysis for budget variances.
• When applicable, works cooperatively with site/department/entity leaders by providing input into annual performance reviews of facility staff.
• Assists in developing, establishing, and the implementing goals, objectives, policies and procedures which guide and support successful provisions of service.
• Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and “error proof” systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Serves as a positive role model.
• Assists in compiling and analyzing data for special reports to assess operational and financial performance as well as identify and correct trends that negatively impact the practice.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Maintains professional growth and development.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan’s values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing – Occasionally
• Walking – Occasionally
• Sitting – Frequently
• Reaching – Rarely
• Talking – Frequently
• Hearing – Frequently
• Repetitive Motions – Occasionally
• Eye/Hand/Foot Coordination – Occasionally

Working Environment:

• Occupational Hazards – Occasionally

Qualifications

Minimum Education:

• High School Diploma or GED Required
• Associates Degree Preferred

Work Experience:

• 1 year Relevant experience. Required and
• Supervisory experience. Required and
• Demonstrated experience in employee supervision. Required
• Physician/mental health office experience. Preferred

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

WellSpan Medical Group

The WellSpan Medical Group is comprised of almost 5,000 employees and growing fast! We have medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. Wherever your patient care interests fall – whether it’s caring for babies, to end of life care, or anywhere in between to include urgent care – join our amazing team and learn for yourself why WellSpan was just recognized in the Forbes’ list of the 100 best employers in Pennsylvania, with a ranking of No. 24!

Working together, our goal is to improve lives through exceptional care for all, lifelong wellness and healthy communities. Our culture is one of respect, diversity and inclusion.

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