Store Manager

Store Manager – The Salvation Army

About Us

The Salvation Army is an international movement and an evangelical part of the universal Christian church. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.

Job Overview

We’re seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement.

Pay: $20/Hour

Key Responsibilities

Leadership & Staff Management

• Recruit, train, and supervise store staff
• Manage scheduling and payroll processing
• Implement TSA policies and practices in employee relations
• Provide training and support to beneficiaries in work therapy programs

Store Operations

• Develop and implement strategies to meet production and sales goals
• Oversee donation processes, product sorting, pricing, and presentation
• Manage store maintenance, safety, and appearance
• Ensure compliance with OSHA and Salvation Army safety policies

Customer Experience

• Create an enjoyable shopping environment
• Develop customer retention plans
• Set an example for positive customer interactions

Financial Management

• Oversee cash handling procedures and daily deposits
• Work within budget parameters
• Manage inventory tracking for designated product lines

Communication & Reporting

• Maintain open communication with Regional Manager and ARC Department Heads
• Provide daily reports on store production and sales
• Address customer complaints and provide education about the program

Qualifications

Education & Experience

• Associate degree in business administration, retail sales or marketing is preferred
• 2 years’ experience in staff management and development or combination of education and experience
• Proven retail management experience

Skills & Abilities

• Strong leadership and team-building skills
• Excellent customer service orientation
• Proficiency in cash handling and basic financial management
• Ability to work a flexible schedule, including early/late shifts, weekends, and holidays
• Ability to speak, write and understand English in a manner sufficient for effective communication with customers, management and coworkers
• Basic computer skills including but not limited to the use of the Point of Sales System; the payroll program, Microsoft Office Suite and all other programs or systems that are adopted by the TSA/ARC
• Ability to give change accurately
• Good speaking, hearing and vision ability, and excellent manual dexterity

Certifications

• Valid Driver’s License
• Able to drive on behalf of The Salvation Army per Salvation Army Policy

Supervisory Responsibility

• In conjunction with the Regional Manager, recruit, interview and recommend for hire Store staff
• Train and supervise the store staff
• In collaboration with the Regional Manager, provide direct reports with a personnel review
• Review and approve time and attendance for store personnel using the current payroll system
• Check time logs regularly, following all current regulations and trainings

Physical Requirements

• Regularly required to stand, use hands, handle, feel, hear, and talk
• Frequently required to walk and reach with hands and arms
• Occasionally required to climb, balance, stoop, kneel, or crouch
• Must regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds
• Specific vision abilities required: close vision, distance vision, and ability to adjust focus

Work Environment

• Store environment with quiet to moderate noise level
• May be dusty and experience temperature fluctuations based on weather
• May stand for extended periods
• Work is performed in a typical retail store/warehouse environment
• Full-time position; will require weekend and evening hours

Travel

• May be required to travel to various locations for work or training, including monthly management training

What We Offer

• Opportunity to make a positive impact in your community
• Professional development and growth opportunities
• Supportive and mission-driven work environment
• Comprehensive benefits package

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