Collateral Management Support Associate

We are currently accepting applications for a Collateral Management Support Associate. The associate in this role will oversee grounding units through miscellaneous mail cases and end-of-lease case management. This involves communication across multiple departments and areas. Responsibilities include performing routine clerical tasks such as processing mail items, data entry, creating and completing cases, generating reports, and other related duties as assigned by management. Daily tasks may also involve working with Service Cloud cases, managing data, generating reports, and supporting department functions.

Key Responsibilities:

• Process incoming and outgoing mail items.
• Perform accurate data entry.
• Create and complete reports and cases.
• Contact auctions or dealers as needed.
• Accurately close lease accounts.
• Research, resolve, and document issues effectively.
• Communicate professionally and accurately with dealers or client relations to facilitate account terminations.
• Expedite customer letters.
• Process department reports.

Qualifications:

• Strong organizational and follow-up skills.
• Ability to succeed in a dynamic environment.
• Proficient multitasking skills.
• Clear, assertive, and concise oral and written communication abilities.
• Detail-oriented with a strong focus on accuracy.
• Ability to work independently and collaboratively as part of a team.
• Flexibility to adapt to new processes and provide comprehensive departmental support.
• Proficiency in PC and keyboard operations.
• Accurate typing skills with a minimum of 40 words per minute.

We Offer Our Full-Time Associates:

• Comprehensive Health & Wellness benefits.
• Four weeks of paid time off.
• Annual merit increases and year-end bonuses.
• Pension and profit-sharing benefits.
• Exclusive associate deals and discounts with Toyota.
• Opportunities for career growth and development, including an education assistance program.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER 

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS 

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance. 

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