Sr. Manager, Invoice Processing

Bring Your Amazing Self to Work

At Macy’s, Inc. we’re on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Senior Manager, Invoice Processing oversees all aspects of accounts payable, ensuring accurate and timely invoice processing while minimizing unmatched receipts. This leader drives process improvements, monitors financial and inventory controls, and manages special AP functions such as claims, returns, and receiving adjustments. They collaborate with internal and external partners, provide strategic direction for onshore and offshore teams, and leverage technology to enhance efficiency. With a strong knowledge of FedPay systems and related platforms, this role ensures compliance with Macy’s standards while fostering a culture of excellence and continuous improvement.

What You Will Do

• Direct and oversee all functions related to Accounts Payable – Invoice Processing.
• Ensure accurate and timely invoice payments while minimizing unmatched receipts by analyzing invoice and in-transit/receipt data and recommending process improvements.
• Monitor financial and inventory controls, including reviewing current and prior Physical Stock to Financial Stock records to resolve unbooked receipts.
• Lead the team and implement new business strategies while leveraging available technologies.
• Manage assigned special processes within Accounts Payable, including Claims, Returns, Foreign, Inventory, Receiving Adjustments, RTV Correspondence, Macy’s Backstage Correspondence, and File Room. Regularly monitor workload queues to maintain key metrics.
• Collaborate with all Macy’s business groups to provide excellent customer service to internal and external stakeholders.
• Lead, develop, and motivate the offshore team to achieve desired results.
• Review work and provide feedback to the offshore team.
• Ensure proper training for new and existing onshore and offshore colleagues.
• Prepare weekly and monthly reports.
• Uphold Macy’s standards and foster a culture that embraces core values.
• Communicate effectively with MLO distribution centers.
• Maintain a strong working knowledge of contributing systems, including MIO, RTV, Item, Basic, Consignment, and General Ledger, that impact FedPay vendor payables.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Leadership & Team Management – Ability to lead, develop, and motivate both onshore and offshore teams while driving performance and results.

Accounts Payable & Financial Expertise – Strong understanding of invoice processing, accounts payable functions, and financial controls.

Process Improvement & Analytical Thinking – Ability to analyze invoice and in-transit/receipt data, identify inefficiencies, and recommend process improvements.

Technology & System Proficiency – Working knowledge of FedPay systems and contributing platforms such as MIO, RTV, Item, Basic, Consignment, and General Ledger.

Inventory & Financial Controls – Experience monitoring and reconciling inventory and financial records, including resolving unbooked receipts.

Customer Service & Stakeholder Collaboration – Strong interpersonal skills to interact effectively with internal and external partners, ensuring high levels of service.

Communication & Negotiation – Ability to communicate effectively across all levels of the organization and negotiate solutions with key stakeholders.

Results-Driven Mindset – Focused on achieving key metrics, maintaining workload efficiency, and ensuring compliance with Macy’s standards.

Strategic Thinking & Business Acumen – Capability to implement business strategies, leverage technology, and drive initiatives aligned with company goals.

Adaptability & Problem-Solving – Ability to navigate complex challenges, adapt to changes, and develop effective solutions for accounts payable operations.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results

About Macy’s

Now is an exciting time for a Macy’s career as we continue to focus on creating exciting and memorable experiences for every Macy’s customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy’s colleagues and customers.

Bring your creativity, energy, and ideas to the Macy’s team – Apply Today!

This job description is not all-inclusive. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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