Global Account Manager – EMEAI

Sims Lifecycle Services (SLS) is a global leader in electronics and reuse recycling with facilities across the globe. Our goal is to be the world’s best, safest, and most responsible recycling company. SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products.

Our asset management and recovery service enables businesses to meet both their social and legal obligations in the treatment of surplus electronics in a legally compliant, data secure, fully traceable, and environmentally sustainable manner. With our global reach, expertise, and infrastructure, SLS is able to provide a comprehensive solution for e-waste and IT asset disposition anywhere in the world.

About the role

Are you a driven Global Account Manager with experience in leading and managing large, international client accounts? Do you have strong commercial acumen and excellent client relationship and project management skills? Look no further! In this key role, you will be responsible for the effective execution of global contracts, driving client satisfaction, and identifying growth opportunities within existing accounts.

What You’ll Do

As a Global Account Manager, you will develop, maintain, and execute tailored Account Plans for your assigned clients. You will serve as the primary point of contact and manage all client communication while fostering a strong, strategic relationship. Your responsibilities also include ensuring contractual delivery across all agreed scopes, safeguarding service KPIs and SLAs, and collaborating with cross-functional internal teams including Business Development, Program Management, Finance, and Legal. You will monitor account profitability and performance, partnering with Program Managers to optimize delivery and resolve issues. Other responsibilities include:

• Forecasting account performance annually and tracking progress against targets throughout the year;
• Identifying and executing upselling and cross-selling opportunities to drive growth within assigned accounts;
• Managing contract renewals, scope changes, and pricing discussions;
• Supporting RFP responses and new business proposals in collaboration with Business Development;
• Maintaining accurate client data and opportunities in CRM systems;
• Leading or supporting the onboarding and transition of new clients;
• Continuously seeking to improve processes, communication, and client outcomes;

About us

Sims Lifecycle Services (SLS) is a global company specializing in sustainable IT recycling and the reuse of electronic devices. They help businesses safely and responsibly process old IT hardware, such as servers and laptops, by recycling materials or giving devices a second life. With locations in over 20 countries, SLS contributes to the circular economy and minimizes e-waste in an environmentally friendly way.

What You Bring

• Minimum of 3 years’ experience in global account management or a similar client-facing role;
• Bachelor’s degree in (preferably) Marketing, IT, Business, Economics, or a related field;
• Proven ability to manage large, international accounts and complex contracts;
• Strong understanding of sales and business development processes;
• Excellent written and verbal communication skills in English and Dutch;
• Proficiency with CRM tools and platforms (e.g., Sales Navigator, Salesforce);
• Strong time management, negotiation, and presentation skills;
• Demonstrated ability to manage shifting priorities and meet business targets;

What We Offer

• Salary between €4,000 and €4,800 gross per month;
• 26 vacation days;
• Travel allowance (€0.22 per km);
• Hybrid/remote working option;
• Career growth opportunities in a company that promotes from within;
• Solid pension plan, with two-thirds of the contribution covered by the company;
• Discounts on a new bike and gym membership;
• Bonus scheme based on personal and company performance;

Ready for your next step? Apply now and become part of our team!

With a promote-from-within philosophy and a variety of programmes available to support continuous learning, Sims offers the opportunity for a rewarding career. We are committed to the ecologically sound and sustainable use of resources and strive to operate in a manner that minimises waste and protects the environment.

A career with SLS provides you with the opportunity to work with an organisation whose goal is to be the world’s safest and most responsible recycling company. Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits.

SLS is proud to be an equal opportunity employer. We value the diversity of all of our employees and are committed to creating an inclusive working environment where everyone can contribute, advance on merit, and realize their full potential. SLS does not discriminate on the basis of age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

To achieve our purpose to create a world without waste to preserve our planet, we are guided by our Pillars of Purpose: Be Safe + Well, Band Together, Be Accountable + Transparent, Consistently Innovate, Inspire with Purpose, Celebrate + Have Fun.

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