Banking Services Supervisor (Hybrid)

<div class="isg-job-description“>Who We AreJoin a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoFirst American Trust/Banking is seeking an experienced Commercial Banking Services Supervisor to join our team. You will be primarily focused on supervising the New Accounts team that is responsible for all aspects of new account set up/conversion/maintenance and management of user access rights while maintaining the highest level of customer service standards and ensuring compliance requirements are met.

What You’ll Do:

• Primary purpose of role is supervision.Directly supervise the staff responsible for processing new accounts, user setups, and access change requests
• Allocate workload between onshore and offshore New Accounts teams
• Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area
• Responsible for timely follow-up and resolution on all outstanding issues
• Review New Accounts’ processes and procedures periodically and supervise user access and account services audits to ensure compliance
• Provide ongoing coaching, training, counseling, and performance feedback with management consultation. Advocate for employees and communicates compensation changes
• Make strategic hiring recommendations
• Provide regular status updates and reports to manager

What You’ll Bring:

• Bachelor’s degree or equivalent combination of education and experience
• 4-6 years of directly related experience in a commercial banking services environment
• 2+ years demonstrated experience in a lead or supervisory role
• Experience using banking platform systems, preferably with New Accounts experience and/or operations background
• Experience using Fiserv DNA a plus
• Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
• Able to implement and enforce processes to ensure compliance and quality
• Excellent verbal, listening and written communication
• Proven customer service skills
• Ability to multi-task and work effectively in a high-volume environment handling complex or difficult transactions.
• Self- motivated and results- oriented

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.