<div class="isg-job-description“>
|
  |
|
- Answer parts telephone calls and wait on walk in customers promptly and courteously
- Assist customers by researching parts from the manufactures parts manual
- Prepare parts quotes
- Enter orders in the computer
- Coordinate setting up new customers in the computer
- Ensure customer service by suggested sales to meet the total customer needs
- Assist mechanics with parts diagrams and identifying parts accurately
- Post parts to work orders from the parts warehouse and service techs
- Support the mechanics by processing orders in a timely manner
- Physically pull parts for customers and assist in putting away stock
- Understand the computer parts system and how parts are affected by various transactions
- Ensure orders are processed with current pricing, cost and freight
- Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned
- Ensure customer part requirements are on order if not in stock
- Other duties as assigned.
- Must have a basic knowledge of all equipment sold by Heavy Machines
- Must be able to use all reference manuals
- Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines
- Excellent customer service skills to include conflict resolution is required
- Strong computer skills
- Must be a Team Player
- Able to assist with special projects as directed by Customer Service Manager
- High school diploma or GED equivalent
- Minimum of 2 years experience working in a parts and/or service background
- Preference given to candidates with a heavy truck parts and service background
- Forklift experience
- Valid Drivers License is a plus
Heavy Machines, LLC and any of its covered subcontractors shall abide by the Equal Employment Opportunity Clause in Section 202 of Executive Order 11246, as amended, and the implementing rules and regulation of the Office of Federal Contract Compliance including the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Likewise, when applicable, Heavy Machines, LLC and/or its covered subcontractors agrees to comply with the provisions of 29 CFR Part 471, Appendix A to Subpart A.
To help us track our recruitment effort, please indicate in your cover/motivation letter where (usajobvacancies.com) you saw this job posting.