Audio Visual / Information Technology Technician

<div class="isg-job-description“>Who We Are

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.
To learn more about UC Irvine, visit www.uci.edu.

UCI Beall Applied Innovation’s purpose is to measurably improve lives through access to UCI-developed knowledge. We partner with researchers and industry to move UCI knowledge and discoveries into products and markets. With this goal, we collaborate closely with faculty/researchers, industry, and entrepreneurs to carry out a variety of projects and programs with four pillars of BAI’s teams: Research Translation, New Ventures, Enterprise Collaborations, and Industry Sponsored Research. BAI is currently located at UCI Research Park. Our physical building, known as The COVE, provides office space for BAI staff, offers sublease space for emerging UCI ecosystem start-ups, and a venue for programs and events designed to foster university-industry collaboration.

Your Role on the Team

Under close supervision, the employee provides audiovisual (AV) and information technology (IT) support for Beall Applied Innovation (BAI) events and various technology-enabled users. Duties are primarily focused on providing AV operations support during events and providing AV and IT technical support. The employee must be comfortable with working independently and handling technical problems using well-developed guidelines (standard operating procedures – SOPs). Duties for this position include assisting users with general IT desktop support issues, routine computer troubleshooting, moving computer equipment, and installing computer software/hardware. AV duties include setup of presentations/videos, camera recording, microphone setup, and managing and switching between multiple computers. They will also be responsible for routine checkups of AV and IT equipment installations, ensuring all equipment is functional and organized. This role will also perform routine and emergency maintenance, troubleshoot and provide first-level diagnostics for BAI hardware and user systems, and provide other clerical or technical support assigned by their supervisor.
The employee must function effectively as a member of the AV/IT support team as well as under the guidance of the IT Lead, following established policies and procedures. They will meet regularly with the IT Lead to discuss outstanding issues, courses of action, and the execution and delivery of services, ensuring that operating goals meet departmental standards. The employee will apply skills as a seasoned, experienced technical support professional with a complete understanding of industry practices and department policies and procedures, computing policies, and business needs to provide technical solutions to a wide range of issues.
They will demonstrate practical judgment in selecting methods and techniques for obtaining solutions. They will evaluate and test new technologies, including performing simple to moderate cost/benefit analyses. They apply professional technical support concepts to resolve hardware, software, and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factors.

What It Takes to be Successful

• Required:
• experience conducting escalated, broad technical audiovisual and information technology support, including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations.
• Experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc.
• Demonstrated skill in configuring, troubleshooting, and supporting escalated end user client systems including desktop, laptop, multifunctional, and mobile computing devices.
• Broad knowledge of organizational AV and IT system functions, dependencies, and interactions, and the ability to use this information to troubleshoot.
• Requires interpersonal and customer service skills in order to work with both technical and non-technical personnel at various levels in the organization. Personnel will include event clients, staff, subtenant clients, and more.
• Advanced skill at creating technical documentation for complex processes and applications.
• Experience developing and administering formal technical training to users at a variety of levels. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• Demonstrates problem-solving skills to find creative solutions.
• Working knowledge of unit’s business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards.
• Effective skills at technical and administrative work direction.
• Working knowledge of audiovisual equipment, information technology desktop, and business / technical support systems.
• Demonstrated judgment to delegate / escalate issues appropriately.
• Intermediate skill at operating and coordinating audiovisual equipment during large-scale events.
• Bachelor’s degree in related area and / or equivalent experience / training
• Working knowledge of server internals, especially as needed for troubleshooting and isolating issues.
• General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services.
• AV and IT technology operations and technical support.

Preferred:

Total Rewards

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

The expected pay range for this recruitment is $30.01- $36.26 (Hourly).
Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page – https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or [email protected].

Consideration for Work Authorization Sponsorship
Must be able to provide proof of work authorization
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.