Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to train shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.
KEY ACCOUNTABILITIES:
Supervise team of Drive Up & Go employees
Possess strong customer service skills. Assisting E-commerce shoppers with proper substitutions, handling problems and answering customers questions.
Support Store Management in effective management and coaching of Drive Up & Go employees
Manage shopper productivity, out of stocks, on time tilling and speed of order getting to customers car.
Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement.
Selecting and collating of product for online grocery orders.
Checking perishable products for pull dates, quality perishables, proper temperature of perishable items, and proper bagging of items to assure product is not damaged while in transit.
Perform all site workbench functions on a daily basis and maintain necessary paperwork.
Perform periodic shopper audits to ensure procedural follow through.
Help customers while on the sales floor.
Ensures compliance with Company rules and regulations by all department personnel.
Skills and Experiences:
Strong customer service skills
Possess good leadership skills and the ability to influence the work of others. Must be able to motivate and work through others to achieve desired results.
Possess good communication skills, both verbal and written.
Strong teamwork and interpersonal skills with the ability to communicate effectively with management teams.
Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.
Understand and possess a good understanding of customer satisfaction with an end goal of creating a wonderful experience for the albertsons.com customer.
PHYSICAL ENVIRONMENT:
Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.
Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions.
Willingness to work independently in a fast-paced environment.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.