Appointment Coordinator

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a full-time or part-time status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to full-time and part-time employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Job Overview

Responsible for maintaining the master schedule of patient appointments for outpatient clinic visits. This includes scheduling appointments for new and return patients according to hospital policies. Effectively utilizes the computerized SHCIS appointment system. Demonstrates effective and age appropriate communication skills by phone and in person with patients, families, staff, Shriners and other visitors. Keeps current as the database is updated and/or changed.

Responsibilities

Coordinates Day-To-Day Clinic Operations

• Schedules or re-schedules clinic appointments in SHCIS accurately and timely.
• Ensures outpatients scheduled for visits are registered in SHCIS and that labels, itinerary, and ID sheet are

placed in front of chart.

• Sends written notifications of regularly scheduled appointments to patients, families, and Temples.
• Gives verbal notification of add-ons and unscheduled appointments to nursing staff upon patient’s arrival to

clinic.

• Types clinic schedules without error and/or retrieves and distributes computer copies by 4:00 pm one day

prior to clinic

• Orients all new patients and families to OPD and explain HIPAA/clinic forms prior to completion of initial

appointment.

Maintains a Clean and Orderly Working Environment

• Keeps clinic reception and copy area neat and orderly at all times.

Maintains Communication

• Answers telephone calls within 3-4 rings.
• Refers identified problems to appropriate staff member.

Demonstrates Self-Development

• Attends 100% of all mandatory in-services, including annual CPR training, and 75% of all non-mandatory

hospital in-services.

• Attends 80% of monthly staff meetings and reviews and initials minutes.
• Completes self-evaluation prior to scheduled conference with Director.

Note: This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned

Qualifications

Education

Degree of Study Preferred

High School Diploma/GED General Studies Required

Experience

1 Year Scheduling, registration and insurance

verification preferred

1 Year Microsoft Office Applications required

1 Year Organizational skills required

1 Year Communication Skills required

Certification and Licensures

Basic Life Support (BLS) Required (must obtain within 30 days of hire)

(Pay range for this position is $16.43-24.64/hr DOE. The hired applicant’s placement within the range is based on qualifications, professional experience and education)

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