Assistant Operations Manager – Front Office

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Assistant Operations Manager, with a focus on the Front Office, will assist with overseeing all duties of the front desk operation which includes:

• Responsible for short and long term planning and the management of the hotel’s Front Office operations
• Maintain guest room inventory
• Staff training; Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent inter-department communications
• Insures proper staffing levels for customer service goals
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

The Operations Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Responsibilities also include providing support to the Director of Operations, overseeing the general operation of hotel functions and assisting guests when necessary with the opportunity to act as a roving manager to accommodate scheduling. This position will require the ability to work all shifts, to include nights, weekends and holidays. The salary range for this position is $56,800 to $72,000. This is the pay range for this position that Hyatt Regency San Francisco Airport reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

• 1 year or more of progressive hotel operations management experience
• Hotel/Hospitality degree an asset
• Excellent associate relations skills with the ability to train, coach, and counsel employees while overseeing their development
• Candidate should possess the following strengths: High energy, motivational leader, team player, effective communicator, effective in providing exceptional customer service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Must have excellent organizational, interpersonal and administrative skills
• Knowledge of operation systems such as Microsoft Word, Excel, Opera, and Reserve is a plus

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