Associate
USA
1
1413654BR
2.5-5 Years
DWP-FSS-Desk Side Services
B-Tech
29-May-2024
Virginia
Contract
Administrator
Desk side support (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
INFRA
Richmond
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