Designation
ASSOCIATE CONSULTANT
Country
USA
No. of Positions
1
Auto req ID
1486344BR
Experience
4.5-8 Years
Skill (Primary)
INFORMATION SECURITY-IAM ARCHITECT-IDENTITY MANAGEMENT – Architect
Qualification
B-Tech
Expected Date of Closure
23-Jan-2025
Location
Florida
Employee Group
Business Line FT
Job
Senior Administrator
Job Description (Posting).
SailPoint L3 Engineer > Maintain and monitor existing SailPoint integrations, workflows and configurations> Support JDBC and API based application onboarding by performing testing and resolving the issues> Join major incident management bridge in case of P1 issues> Troubleshoot and resolve escalated issues from L2, ensuring timely resolution> Provide support for complex user/access provisioning issues> Troubleshoot any integration/connector related issues> Fix issues related to approval and request based workflows> Analyze trends in incidents management to identify causes and propose long term solution> Perform root cause analysis for P1 & P2 issues, fix them and update SOPs> Ensuring all the IAM services are up and running and proactively monitor SailPoint IIQ services> Support L2 resource for any issues which require heavy configuration changes> Assist in debugging and troubleshooting issues, including collaboration with technology vendors> Act as single point of contact for customer> Provide continuous improvement ideas> Provide recommendations in case of SailPoint performance issues> Maintain and support n-1 or customer approved version of SailPoint (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required. (5.) To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
Entity
INFRA
City
Orange
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