The Barista is responsible for assisting customers and providing great customer service. The Barista must be a quick learner who can remember ingredients, prepare quality beverages, and fill customer orders. The associate must be able to greet customers, build relationships, and work effectively in a team environment.
This position also requires the ability to keep and maintain a clean and sanitary work environment. Respond to customer concerns and requests, and ensure all bookstore property and personnel are secure.
Responsibilities
Prepares quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards. Also, follow health, safety, and sanitation guidelines for all products.
Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Follett Starbucks Cafe.
Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
Communicates information to the manager so that the team can respond as necessary to create a quality customer environment during each shift.
Maintains regular and punctual attendance.
Follows Starbucks operational policies and procedures, including safety and security, to ensure the safety of all partners during each shift.
Delivers legendary customer service to all customers by acting with a customer-comes-first attitude by building relationships and connecting with the customer.
Discovers and responds to customer needs promptly.
Stocks products and maintains shelves/stock organize and arranges books and merchandise as appropriate.
Lift and carry boxes, books, and other merchandise.
1+ years previous Barista/food service experience required.
High School Degree or equivalent.
Ability to stand for up to two or more hours at any given time.
Ability to safely operate coffee equipment as necessary
Previous experience in a coffee shop, cafe environment (preferred)
Detail-orientation in performing accurate transactions
Self-motivated and multi-tasks with minimal supervision
Proactively meets both internal and external customer needs.
Effective work methods and consistently meets commitments
Effective communication skills– clear, concise, and positive.
Computer literacy desired
Willingness to work a flexible schedule including evening and weekend hours.
Ability to sit, stand, walk, climb, kneel and bend.
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Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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