Behavioral Health Care Navigator

Bamboo Health is the leader in Real-Time Care Intelligence solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!

Summary:

Bamboo Health is building a team of compassionate clinicians who are committed to improving care access to those in most need. We are seeking a highly motivated part-time (contract, 20 hour/week) Behavioral Health Care Navigator to help our team change the way people access behavioral health care. You will play a critical role in integrating behavioral health into physical health during care transitions by supporting the timely comprehensive assessment of individuals in need and their navigation to necessary behavioral health, primary care and social services. These individuals include those with moderate to severe mental health and substance use disorder conditions. You will contribute your clinical expertise within the context of a team-based model, driving towards outcomes that are important to the individual as well as our provider and payer customers.

What You’ll Do:

• Primarily work with and support individuals with mental health conditions and substance use disorders, diagnosed and undiagnosed, and unmet needs with respect to social services
• Engage identified individuals in need using an omnichannel approach
• Identify the individual’s care goals
• Screen and assess for unmet behavioral health, social service and physical health conditions and needs
• Identify clinical needs and triage escalations, providing brief interventions, as necessary
• Identify and address barriers to definitive behavioral health care
• Provide medication reconciliation
• Identify the appropriate level of evidence-based care for the individual, as applicable
• Support navigation of that individual to appropriate care, including behavioral health and/or primary care, as applicable
• Support post-care follow-up
• Collaborate on care issues with the broader clinical team by participating in case reviews
• Use relationship-based strategies to engage individuals, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Seek to listen openly to individuals and meets them where they are

What You Need:

Necessary qualifications

• LPN or RN compact license is required
• 2+ years of experience working as a Community Health Worker
• 2+ years of experience working in a metric/quota-driven environment and/or with high-volume targets
• You are results driven with a proven track record of exceeding performance indicators
• Access to a quiet, HIPAA compliant and internet connected space to perform clinical duties
• Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, mental health conditions or substance use disorders
• Excellent listening skills
• The ability to perceive and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
• Strong technical skills and comfort with CRM databases, omnichannel technology (email, text and video conferencing) and learning how to use new technology, including Bamboo Health’s products
• Strongly empathetic with a keen desire to reduce barriers to behavioral health and social services for the underserved
• Demonstrated ability to thrive in fast-paced, high-growth, and rapidly evolving environments
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions

Preferred qualifications

• Accountable to fulfilling individuals’ care needs
• Excellent oral and written communication skills
• Experience working in fast-paced, rapidly changing work environments

Belonging at Bamboo

We Care. #BambooHealthValuesCare

Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers.

We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Bamboo Health GDPR/RODO

To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the Application process.

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Equal Opportunity Employer – M/F/V/H