Branch Manager/Escrow Officer

What We DoEnable you to manage your own business unit and empower you to oversee operations and drive business through a team. Come join First American, where we recognize our true worth is our people. We are looking to add a highly motivated, rev-generating escrow officer with management experience to manage our Modesto, CA branch and continue to build and expand our presence in the Stanislaus County area.
In this role you will work in a dynamic, fast-paced setting focused on customer service and closing deals. managing and coaching the staff; recruiting to grow the branch operation overall; be responsible for all levels of customer care and proactive problem resolution on our files and with staff. This role requires exceptional decision-making skills, strong communication skills and the ability to multi-task as part of a team. You will be responsible for handling real estate transactions by establishing new escrow accounts, managing funds, processing documents for closings, and completing settlements in accordance with established policies and procedures. You will participate company and customer meetings and keep the staff informed of new company and industry policies and procedures and support all team players in assisting with their daily duties and responsibilities. You will work closely with senior leadership and our sales team to increase revenue and profits, manage expenses, increase client partnerships, and capture market share.

What You’ll Do:

• Drive the strategic direction, the operations and revenue generation for branches and key accounts within a defined geographic area

• Act as a neutral third party between buyers and sellers during real estate sales

• Manage funds and processes real estate transactions

• Align branch goals with business unit goals

• Maintain client base and resolves escalated issues; answers questions and provides guidance regarding products, services, policies, or specific transaction

What You’ll Bring:

• 6+ years of directly related escrow officer experience

• Demonstrated experience in a leadership or management role

• Results oriented with strong time management, team performance, and project management skills, and must be highly organized and driven to succeed

• Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential

• Excellent written and verbal communication skills

• Customer service focus – passion for promptly responding to customer needs. Values and solicits customer feedback to improve service

Pay Range: $82,925.00 – 110,525.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.