Case Manager, University Crossing, Part Time

The Case Manager is the facilitator of the case and the team working with the patient. Strong leadership and facilitation skills. Ability to work with all stakeholders involved in cases to support a positive experience and outcome on each case. Knowledge of local resources. Ability to develop creative discharge plans to support LOS of patients in the inpatient rehabilitation setting. Understanding of criteria and ability to apply for utilization management of cases.

Qualifications:

• Interviews patients/families to obtain data regarding home environment, family relationships, financial resources, health and social histories, in order to address the comprehensive needs of the patients/families. Demonstrates knowledge of age-specific needs in assessing family systems.
• Orients patients/families to the rehab process and explores options regarding discharge planning, and the need for education and/or referral to community resources and support systems.
• Provides various levels of case management services when indicated, e.g., emotional support to patients/families which facilitates adaptation to the disability and post rehab planning.
• Relates a clear understanding of reimbursement/financial resources as applies to discharge planning, to include federal and state assistance programs such as Medicare and Medicaid.
• Documents interventions and developments in the patient’s medical record. Records information in an accurate, timely, and concise manner.
• Provides follow-up, ongoing monitoring, and intervention as needed to assume implementation of discharge plans, patient/family adjustment.
• Assists with program evaluation and quality assurance activities through follow-up questionnaires and/or other data.
• Acts as a liaison between colleagues, other departments and community agencies. Develops and maintains liaisons with local, state, and federal resources.
• Acts as an advocate for patient rights, needs, and goals. Seeks patient involvement in planning to the greatest extent possible. Involves family/significant other when the patient cannot actively participate in goal setting.
• Obtains written consent upon release of medical records.
• Organizes individual workload and sets appropriate priorities based on patients’ needs and departmental policies and standards
• Fosters positive and professional relationships with patients, families, physicians, staff, and department peers.
• Supports the interdisciplinary team process by formulating team conference reports and conferring with referral sources, patients, and families.
• Rotate weekends as needed to assure social service coverage in SNF.

Qualifications: Minimum of BS/BA in social work or related field., Masters preferred. Experience in Skilled Nursing Facilities (SNF) desired. Two years minimum of case management experience.

Hours: Part Time, Monday-Thursday or Tuesday-Friday, 24 hours per week

Location: 6210 Beach Blvd, Jacksonville FL 32216

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

• Competitive Pay
• Comprehensive Benefits package
• Vacation/Paid Time Off
• Retirement Plan
• Employee Discounts
• Tuition Reimbursement
• Education and Professional Development Programs

For over five decades, Brooks Rehabilitation has been at the forefront of physical rehabilitation care. The nonprofit, based in Florida, is recognized as the premier rehabilitation system and ranks among the top 20 nationally according to U.S. News & World Report. Brooks currently manages three inpatient hospitals in Florida and is set to expand its reach through a collaboration with Mayo Clinic, opening a new facility on Mayo’s Phoenix campus in 2026. The organization’s commitment to advancing rehabilitation science is evident in its focus on innovative research, education, and cutting-edge technology. Offering a comprehensive system of care, Brooks provides inpatient and outpatient services, skilled nursing, assisted living, and memory care and impacts lives beyond clinical settings through community programs designed to enhance the quality of life for individuals with physical disabilities.

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