Client Manager – Regional Accounts Employee Benefits

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.

Ready to reach your highest potential? Let’s work together.

What You’ll Do / Key Responsibilities

As a Client Manager – Regional Accounts on the Employee Benefits team, you will provide exceptional support and customer service to your assigned caseload (Employer Groups of 100 to 499 lives), through daily guidance and education. In this role, you will:

• Manage new case, renewal activity, and amendments
• Identify and promote the sale of additional lines of coverage or plan improvements. Promote new product offerings and enhanced product features
• Recommend plan changes as appropriate
• Facilitate the enrollment and re-enrollment process; conducting enrollment meetings or being present as benefit fairs, as needed
• Highlight the advantages of doing business with The Standard in coordination with the assigned Sales Representative.

In addition to servicing accounts, your ability to cultivate meaningful, effective relationships will be vital as you collaborate with internal and external customers (Sales Representatives, Brokers, Producers, Employer Groups, Policyholders, and vendors) to provide the best possible outcome for all parties involved. The Client Manager will demonstrate core company values and brand in all interactions: timely communication, problem resolution, professional negotiation, etc.

In this highly visible role, you will have the opportunity to shine and showcase your unique blend of skills and experiences. Our continued success is driven by a high-performance, caring culture where you can make a real difference every day. Join a growing team of experts in the insurance industry, equally devoted to the customer and employee experience!

The Skills & Background You’ll Need

• Proven ability to cultivate meaningful, effective business relationships
• Exceptional customer service skills. Willingness to go above and beyond and exceed customer expectations
• Problem solving, decision making, and analytical thinking consistent with company objectives
• Strong written and verbal communication skills
• Experience with underwriting guidelines is preferred
• Experience and knowledge with Group Employee Benefits Products is preferred
• Experience using Salesforce CRM is preferred
• High School Diploma or GED required. Bachelor’s degree preferred
• Life and Disability insurance license for all states within office’s assigned territory will be required. License can/must be obtained within 6 months of hire date and renewed by meeting all continuing education requirements and renewal requirements

Traits of a Successful Candidate

In addition to hiring against the job responsibilities and requirements, our successful candidates clearly demonstrate the following key characteristics in their work:

• Sense of urgency and passion for doing what’s right
• Demand for accuracy and attention to detail
• Collaborative and accountable
• Curious and driven to acquire new skills autonomously

What You’ll Get From Us

• Join a growing Employee Benefits team where client service is at the heart of our strategy and is the differentiator amongst our competition.
• Strong, competitive benefits package including incredible 401(k) match
• A culture invested in the personal & professional growth and development of each team member. Leaders that are experts in the insurance industry – ready to coach, train and develop your potential

Please note – the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

82,000

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

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