Client Support Specialist (bilingual Eng-Span)

The Client Support Specialist provides receptionist support to a main office, including welcoming and directing clients, answering phones, data entry, and clerical support. Represents the agency as the first point of contact for all clients and visitors. Uses high level customer service skills, has bilingual ability in Spanish and English, and cultural sensitivity to direct clients, visitors, and staff to appropriate resources in the agency. Serves as a knowledgeable resource for the agency regarding both external and internal resources that can benefit CLUES Clients. Helps clients to navigate available resources by determining appropriate fit and making referrals. In addition, supports and reports to the department’s leadership. 
Department: Client Support, Facilities & IT
Reports to: Manager of Facilities & Client Support
Location: CLUES St. Paul and Minneapolis, MN Offices
Position Type: Regular
Schedule: Full-Time. Generally, Monday – Friday Office hours.
Estimated Pay: $16.00 to $18.00 (depending on experience & qualifications).
Benefits: Full benefits package available in accordance with current CLUES policies—includes: medical, dental, vision, critical illness, accident, and life insurance (with AD&D); long term and short-term disability; pre-paid legal services and ID theft protection; retirement plan; educational assistance; paid holidays; and paid time off.

• Oversees reception area while performing receptionist duties in English and Spanish, including but not limited to welcoming and directing clients, checking-in clients and visitors for appointments, answering phones, data entry, and clerical support. Maintains organized and clean reception and client waiting area.
• Provides information and referral services to callers and walk-in clients. Makes appropriate referrals within CLUES and external to community organizations/resources. Is familiar with and knowledgeable of CLUES services and other regularly utilized referral sources.
• Assists with the translation of client’s official documents, including but not limited to birth certificates and marriage certificates.
• Maintains flow of incoming and outgoing correspondence. Receives, dates, and distributes incoming correspondence on a daily basis. Prepares outgoing correspondence on a daily basis.
• Conducts office opening and closing procedures applicable to the shift assigned in order to ensure the office is ready for business open or close, including locking or unlocking doors and securing gates, etc. as required.
• Provides client data entry support for departments as directed.
• Assists the department’s leadership with daily office and client support activities.
• Maintains client confidentiality in accordance with HIPAA, agency policies and other applicable laws, regulations and ethical standards.
• Supports internal employee recognition programs (i.e., peer-to-peer recognition, etc.) as assigned.
• Promotes the mission, operating values, and agency services of CLUES within the community. 
• Helps CLUES clients navigate available external and internal resources by determining appropriate fit, making referrals, explaining procedures for applying, etc.
• Carries out all other duties as assigned by supervisor, including additional administrative tasks, special projects, scheduling and reservations, light accounting, and inventory.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• This position has no supervisory responsibilities.

education, Experience & Key Abilities*

• Highschool diploma, GED, or equivalent. Associates degree preferred.
• 1+ years of experience providing general administrative support.
• Bilingual in Spanish and English with cultural sensitivity and awareness required.
• Excellent interpersonal communication skills and customer service skills.
• Strong computer background and knowledge of software applications including Microsoft Word, Excel, Outlook and Internet.
• Must be organized, have the ability to work under pressure and stress, have attention to detail and the ability to multi-task in a fast-paced environment.
• Self-motivated and proactive problem solver.
• Knowledgeable of and experienced in accessing community resources that can serve client needs preferred.

*Equivalent combination of education and experience may be accepted.
Language Skills

• Effective communication in English and Spanish, both verbally and in writing required.
• Ability to read, analyze, and interpret written materials, maintain accurate documentation, and respond appropriately to questions and requests.

Core Behaviors

• Uphold CLUES’ mission, vision and guiding values.
• Demonstrate authentic leadership.
• Exemplify dignity and respect.
• Engender trust and work collaboratively.
• Effectively build interpersonal relationships.
• Communicate honestly and effectively.
• Drive for results.
• Act innovatively and embrace change.

Computer Skills

• Proficient working knowledge of email software, the Internet, databases, and common Windows-based programs, including Microsoft Office Word, Excel and PowerPoint required.
• Must be willing to attend training to advance technical skills and maintain appropriate skill levels to perform job duties.

Background check

• Must pass a criminal background check. As a condition of continued employment, staff person may be required to submit to and pass these background checks, including resubmission and reverification of passing these, and additional background check requirements.

Comunidades Latinas Unidas En Servicio (CLUES) is a non-profit leader in behavioral health and human services. The organization was founded in 1981 with a vision for improving the quality of life of the Latino population in Minnesota. Today, CLUES is Minnesota’s largest Latino agency. Our mission is to advance social and economic equity and wellbeing for Latinos by building upon our strengths and cultures, uplifting our community, and activating leadership for systemic change. Although our services focus on the Latino family, our experience and capabilities enable us to serve individuals and families from all walks of life including new immigrants and low-income families who dream of a better future.  Our programs and services encompass a holistic approach to addressing the complex and interrelated barriers our community faces, including programming that advances Community Wellness, Community Leadership, and Community Prosperity. Our services uphold and celebrate cultural richness and community assets as we connect individuals and families to resources, skills, institutions, and opportunities.  We employ a diverse, multi-cultural staff to ensure our services are linguistically and culturally relevant.