Clinical Support Liaison

Clinical Support Liaison

Full Time Day Shift 10am-6:30pm

$18-$22/hour

(Pay based on experience)

Keswick is located in Baltimore, MD. We are seeking dedicated, caring team members willing and able to commit to our workplace values: Connection, Empathy, Inclusion and Advocacy!

Keswick was top-ranked for 2024 as High-Performing by U.S. News & World Report, a rating only reached by 19% of nursing homes in the country.

Keswick was recognized on Newsweek’s 2023 and 2024 ranking of Best Nursing Homes in Maryland.

Keswick is an independently owned long-term care facility. With over 140 years of expertise, Keswick has become the area’s premier provider of services for older adults. We are driven by our mission to improve the experience of aging, together.

Why Choose Keswick?

Keswick employees are part of a compassionate, and award-winning team, working together to deliver top care to the people of Baltimore. When you join our team, you can expect:

• Health and prescription coverage with lower-than-average deductibles and copays
• Dental and vision benefits
• Free short- and long-term disability coverage
• Employer paid Life and AD&D Insurance for Full Time Employees (optional supplemental life insurance)
• 401(k) program with employer matching up to 6%
• Generous vacation, sick, and holiday pay with an option to “cash out” unused vacation hours
• MTA discounted bus passes
• Teladoc – Free 24-hour access to a physician
• Employee Assistance Program with a variety of free services
• Employee Recognition Program
• Free access to our Employee Wellness Program, such as Zumba and Pilates

As a Clinical Support Liaison, you will carry out our mission to improve the experience of aging together by providing support to the medical and nursing staff by ensuring orderly and uniform access to resources, manuals, instructions, etc. across nursing units. Responds to family and resident questions to ensure issues are addressed timely and accurately. Answers phone calls and call lights on units, relaying information to the appropriate party.

What will I do as a Clinical Support Liaison?

• Act as a liaison among the interdisciplinary team, as a central source for directing inquiries, coordinating responses, and ensuring outstanding items have been addressed timely.
• Demonstrate excellent customer service and communication skills with residents, families, medical and clinical personnel.
• Seek to provide timely answers to questions and/or directs the inquiry to appropriate personnel. Manage discharge survey process.
• Coordinate and arrange transportation for short-term patients throughout facility.
• Ensure patient and family notification, appropriate payer source, appropriate mode of transport, and provide necessary documents to accompany patient to appointment.
• Support nursing team to review standard non-clinical processes; i.e; resident names by assigned room, armbands, etc. May be asked to complete an all-resident/room review of various non-clinical situations/environmental rounds.
• Perform clerical duties including typing, filing, scanning, copying, answering phones and call lights to ensure timely responses to inquiries.
• Maintain nurses’ station in a neat and orderly manner. Arrange reference materials, manuals, tracking notebooks in consistent location across nursing units.
• Ensure necessary copies of various records are available for timely access.
• Participate in quality assurance audits.
• Perform other duties as assigned, including filling in for resident appointments, transportation, on-site clinics.

What is required in this position?

• Requires High School diploma or equivalent and some clerical education; experience may be substituted for clerical education.
• Prefer prior experience in long-term care of health care environment.
• Basic computer and typing/data entry skills; Microsoft Office applications; general office skills including filing, organizing, scheduling and tracking.

What makes Keswick unique?

Our vision is for greater fulfillment and freedom of choice in aging, for all. Committed to enhancing the quality of life for the guests and residents it serves, Keswick provides various award-winning services that enhance their lives and get them back to doing what they love.

Keswick is an Equal Opportunity Employer.