Commercial Wire Operations Product Support

Description

The Commercial Operations Product Support I role will focus on activities that directly impact performance and stability of operational processes across Commercial Operations. Role will focus on client interaction supporting the needs for Wire Transfers.

Primary responsibilities include

• Flawless execution of complex back-office functions for high value clients
• Expert in customer service both verbal and written – provide white glove service
• Respond to client’s requests in their preferred method, both written and telephony
• Continuous monitoring of incoming client requests by phone or specialized mailbox and ensure timely response
• Flawlessly execute payment entries
• Review and authorize client requests
• Transaction monitoring
• Full understanding of payments workflow and hands on supports of the overall end to end wire operations process

Qualifications, Education, Certifications and/or Other Professional Credentials

• Banking experience (2-5 years minimum)
• Wire Operations expertise
• Payments experience
• Problem solving
• Expert in verbal and written communication skills
• Minimal supervision, self sufficient

Hours & Work Schedule

• Hours per Week: 40
• Hybrid, 3 days onsite, 2 days remote
• Work Schedule: 9:30 am – 6 pm (EST)

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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