Computer Support Specialist II – ENT

Computer Support Specialist II – ENT – (T216759)

Description

Compensation:

Pay Range: $50,050 – $81,330/year 

• Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

Job Highlights:

A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.

Work with the Best at UAB Medicine:

UAB Medicine is Alabama’s largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham, Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.

• U.S. News & World Report‘s Best Hospitals, #1 in Alabama
• America’s No. 1 Best Large Employer, Forbes, 2021
• Level I Trauma Center
• NCI-Designated Comprehensive Cancer Center, Comprehensive Transplant Institute, Comprehensive Stroke Center

Our success in patient care, innovation, and education is a direct result of our supportive and inclusive culture. Whether you are looking to start your career, fast-track your development, or diversify your skills, UAB Medicine offers avenues for advancement that other employers cannot match.

Duties

Responsible for PC & Printer troubleshooting, maintenance, repair and installation, hardware and software configurations, product documentation, internet/specialty software and completing assigned projects/moves. Must be able to work independently with minimal supervision, as well as, with a team. In addition, will make sure tickets are being done in a timely manner provide leadership to techs when the manager is not present, and will assist with day-to-day activities in the department. Must have exceptional customer service skills.

Core Job Responsibilities

• Provide support for troubleshooting technical issues with PC & Printer Hardware, Windows OS and simple network/wiring/wireless issues.
• Installs desktop hardware/software & printers. Keeps documentation updated.
• Lead a large project (software install, move).
• Work with specialty hardware and software (either new installs or upgrades). Provide documentation when necessary.
• Use the ticket system to keep track of workload. Update and close tickets as needed.
• Be available for on-call after hours, work issues off hours as needed.
• Maintain technical skills with current industry standards and certifications.
• Takes ownership of issues and drives them to resolution.
• Able to appropriately prioritize tickets based on patient care and urgency.
• Responds to helpdesk calls and completes tasks in a timely manner.
• Maintains a good relationship with customers and management throughout the organization.
• Skills Transfer – teach something to another tech.

Be able to manage time with respect to projects and incidents

Qualifications

Associate’s degree in Information Systems or a related field and three (3) years of related experience required. Work experience may substitute for education requirement. 

Preferred Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Experience troubleshooting and repairing HP laser printers.
• Experience troubleshooting and installing Zebra label printers.
• Experience with Meraki VPN hardware a plus.
• Proficient with or the ability to quickly learn an array of computer hardware and software.
• Office 365 experience is preferred but not required.
• Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing.
• OEM Certifications (HP/Lenovo Etc.) a plus
• Apple / Mac Experience a plus
• Experience imaging from Network
• Laptop / Desktop / Printer hardware and software support experience
• Ticketing software experience

Primary Location

: UAB Health System

Job Category

: Information Technology

Organization

: 702150000 Health System Information Services

Employee Status

: Regular

Shift: Day/1st Shift

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