Concierge Coordinator

Overview
Are you looking for an exciting career and not just a job in the medical field? Nexus Health Multi Specialty, affiliated with McKesson Specialty Health and US Oncology, a leader in cancer care, is seeking an experienced Full Time Concierge Coordinator to work in our brand new 3 level facility located in Santa Fe, NM. GREAT BENEFITS INCLUDE: Medical, Dental, Vision, Paid Holidays, and 401 K.

SCOPE:

We are seeking a dynamic and personable Concierge Coordinator to join our team. This role is pivotal in ensuring our patients receive the highest level of service and support. The Concierge Liaison/Coordinator will serve as the primary point of contact for patients, facilitating a seamless healthcare experience and enhancing patient satisfaction.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Patient Engagement:

• Greeting patients and visitors with a warm and welcoming demeanor.
• Serve as the primary contact for patient inquiries and support.
• Facilitate communication between patients, medical staff, and administration.
• Coordination and Scheduling.
• Manage appointment schedules and coordinate follow-up visits.
• Assist patients in understanding their treatment plans and next steps.
• Coordinate with healthcare providers to ensure timely and efficient patient care.

Patient Advocacy:

• Act as an advocate for patients, ensuring their needs and concerns are addressed promptly.
• Provide information on healthcare services, insurance, and billing processes.
• Assist patients with navigating the healthcare system and accessing resources.

Administrative Support:

• Maintain accurate and up-to-date patient records.
• Assist with the preparation and distribution of patient information materials.
• Support the administrative team with various tasks as needed.

Experience Enhancement:

• Develop and implement strategies to enhance the patient’s experience.
• Gather patient feedback and work with the team to improve service delivery.
• Organize and oversee patient appreciation events and programs.

Qualifications

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent; bachelor’s degree in healthcare administration or related field preferred.
• Minimum of 2 years of experience in a customer service or patient liaison role, preferably in a medical setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and familiarity with electronic medical records (EMR) systems.
• Empathetic, patient-focused approach with a strong service orientation.

Why Join Us?

– Be a part of a compassionate and dedicated team committed to providing exceptional patient care.

– Opportunities for professional growth and development.

– Competitive salary and benefits package.

– Positive and supportive work environment.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. It requires standing and walking for extensive periods of time. Occasionally lifts and carry items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. -Required to lift and assist patients as requested.

WORK ENVIRONMENT: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment may occur.

Nexus Health is committed to recruiting and retaining a diverse team, as we know that the diverse experiences of our employees make Nexus stronger and better organization. We are committed to creating an equitable and inclusive environment where all patients, families and staff are welcomed and valued. We believe diverse perspectives and identities foster excellence, improve patient care and are essential for Nexus to fulfill its mission. Our team members collaborate to help patients of all backgrounds and abilities reach their full potential.

Nexus Health is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual’s race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state, or local laws.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.