Contact Representative (Customer Service Representative)

<div class="isg-job-description“>Bring your passion for customer service to an Agency where you can make a difference in the lives of fellow taxpayers. In this position you will work with taxpayers over-the-phone to resolve a range of issues. See Contact Representatives IRS Careers for details.
Closes: 09/05/2025, 11:59 pm (ET)
 
This announcement may be closed early if sufficient applicants apply to fill the anticipated vacancies.
Initial cutoff date: 8/14/2025 – Eligible applicants who apply by the initial cut-off date will be considered first. If additional vacancies exist, applicants who applied after the initial cutoff date will be considered on an as needed basis.
Positions to be filled: 20
Remote Work: NO
Telework: NO
Duties:
The following are the duties of this position at the full working level.

• Communicates with individual taxpayers, their representatives, professional stakeholders, and other government officials.
• Uses sophisticated interviewing techniques, to review individual circumstances and goals, and advises on the most advantageous ways to meet them.
• Explains what future actions are necessary for compliance by advising on tax liability.

Requirements:
Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.
Qualifications:
You must meet the following requirements by the closing date of this announcement:

1. You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes:
   1. experience that may have been gained in work with records, documents or financial accounts which involved applying established rules and procedures, or
   2. experience gained through work in positions that involved frequent contact with the public researching and responding to non-routine requests for information orally or in writing, OR
2. Bachelor’s Degree, OR
3. You may qualify by a combination of experience and education.

No tax experience is required.
Comprehensive paid training is provided.
Required Documents:
All Application materials, including transcripts, must be in English.
The following documents are required and must be provided with your application.

• Resume
• Online Application – Questionnaire
• College Transcripts (if appliable)

Benefits:

• Paid personal and sick leave
• Matching 401(k)
• Medical, Dental, and vision plans
• Life and disability insurance available

For complete details copy this link into your browser: https://www.usajobs.gov/job/842047500