Corporate Fulfillment Specialist (in office)

Join a team that puts its People First! As a member of First American’s family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The primary responsibility will be to maintain a substantial weekly volume of Register Agent and Corporate filing orders. This includes ensuring legal compliance by handling electronic and paper filings, updating customer records, researching jurisdictional requirements, and retrieving necessary documents.
This is an in-office position located at 901 S Second St, Ste 201, Springfield, IL

WHAT YOU’LL DO

• The specialist will be responsible for training with the Assistant Manager and Manager of the department on more complex filings involving IL and other State jurisdictions.
• The specialist will have a well-versed knowledge of the services and will be able to comprehend the covered risks and exceptions.
• The specialist will be comfortable speaking with clients regarding more complex questions and will be able to offer guidance.
• The specialist will self-manage a portfolio of orders and will be responsible for following up on status, ETA and pricing.

WHAT YOU’LL BRING

• High School diploma or equivalent
• experience in filing and retrieving documents
• Experience with MS Office suite
• Excellent verbal/written communication skills
• Able to maintain professionalism and a positive service attitude at all times
• Strong detail orientation
• Customer service orientation
• Exercises good judgment
• Working knowledge of company and/or client operating systems

Pay Range: $20.72 – $27.62 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

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What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.