Customer Service Representative

Job Description: 

We are seeking a dedicated and professional Tier 1 Customer Support Specialist to join our team. In this role, you will provide customer assistance and support for L products and services via phone, email, chat, or other channels. You will be the primary point of contact for order entry and general inquiries, working closely with purchasing departments to ensure accuracy in the purchasing process. Your commitment to organizational success and learning sales processes and products will be key to your success in this role.

Key Responsibilities:

• Professionally manage incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts as per department standards, and document interactions through SalesForce and QAD.
• Provide high-quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and web support.
• Troubleshoot customer issues over the phone through effective probing and identifying the root of the customer issue to effectively provide solutions that best resolve the issue.
• Use automated information systems to analyze the customer’s situation.
• Resolve issues in the best interest of both the customer and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Manage corrections through to resolution.

Qualifications:

• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to think critically.
• Ability to work independently and as part of a team.
• Previous experience in customer support or a related field is preferred.
• High level of professionalism and a commitment to providing excellent customer service.

The hours for this role are 12PM to 8 PM with an hr lunch. Candidates will work a 35 hour work Week.

The client will train you for this role. The training hrs the first few weeks will be 9:45 until 5:45

Pay and Benefits

The pay range for this position is $18.00 – $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wappingers Falls,NY.

Application Deadline

This position is anticipated to close on Apr 18, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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