Department Manager

SO ELGN-RAND/SLV (28082)

Job Description

This incredible job opportunity is with Bear Family McDonald’s Restaurants and could be perfect for YOU! Learn more about us at www.bearfamilyrestaurants.com.

Previous leadership experience is preferred, ideally within a restaurant, retail, or hospitality environment. You must be 18 years or older to be a manager in our restaurants.

Pay Rates Starting at:

$16.50 – $18.50 / hour

Perks & Benefits

• Up to $3,500 annually in Bonus Potential
• Same-day pay is available through Tapcheck
• Flexible scheduling
• Full-time position
• Paid time off
• Up to 10 Days of Vacation (amount depends on tenure)
• Free meals during your shift
• Tuition reimbursement and educational assistance
• Opportunities for career advancement
• English classes to improve your language skills at no cost
• A culture that encourages teamwork and community involvement
• Stability in a company that is continuously growing
• Medical and Dental insurance available

Are you looking for like-minded, friendly, enthusiastic, guest-obsessed peers? In our McDonald’s restaurants, we’re passionate about impressing every guest, creating exceptional dining experiences and giving back to the communities that we serve. Joining our family provides you with unique opportunities to achieve your potential. Whether you’re working while attending school or pursuing a career with us, your time spent at Bear Family Restaurants will prepare you for an incredible future!

Responsibilities: This role is vital in the restaurant and each day in our restaurants presents unique experiences, and no two days are ever the same, but typically, every day involves the following responsibilities:

• Leads each shift at a high level, by coaching crew and other managers to work together as a team to provide an outstanding guest experience.
• Role-models leadership behaviors at all times.
• Ensures high levels of quality, service, cleanliness, and accuracy when leading shifts
• Ensures 100% guest satisfaction, while also being results-oriented to take measures around safety, security, inventory, and profitability.
• Never stops learning by cultivating and encouraging training, education, and continued learning within the restaurant.
• Lead the department in which you’re assigned, whether that’s Kitchen, Guest Service, or People.
• The Guest Service Department Manager’s responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas are organized for the best service.
• The Kitchen Department Manager’s responsibilities may include making sure the restaurant delivers great quality food to customers, and fast, that food is always safe, that food cost is controlled, and that all kitchen staff are trained in production procedures, including new items that are added to the menu.
• The People Department Manager’s responsibilities may include making sure the restaurant hires qualified crew, trains them well, and schedules them to meet restaurant sales and profit goals. This manager’s responsibilities may also include making sure the Crew get off to a good start at the restaurant and that they are recognized and motivated throughout their time working there.

Qualities: To be successful in this position, you’ll need to possess some key qualities including:

• An ability to communicate professionally, clearly, and in a friendly tone.
• Passion for helping and serving others (customers and fellow team members).
• Willing to challenge yourself to learn more and be better every single day.
• Strong customer service and support focus.
• To provide solutions, make decisions, and anticipate customer needs.
• Reporting to work dressed professionally in your required uniform.
• A flexible work schedule that may include nights or weekends based on what shift you are available and hired for.
• Open to learning all aspects of service and kitchen procedures.

Learning: At Bear Family Restaurants, we are committed to providing training that will help you develop through real-life experiences and learn valuable skills that will guide you toward a successful career and life. Skills that you will learn, practice, and perfect in our restaurants include:

• Communication skills that foster positive engagements with our guests
• Empowerment that allows you to make important decisions that will impress every guest.
• Exposure to different aspects of business management such as sales, marketing, and inventory.
• Teamwork.
• How to quickly process information to allow you to make decisions in a fast-paced environment.

You: We think our family would be a great fit for you if:

• You enjoy working in a fast-paced, goal-oriented environment with people who are like you.
• You like to be social and engage with many different people, including guests, Bear Family members and people in your community.
• You enjoy working both independently to improve your skills and together in a team to achieve goals.
• You want to be part of something great and feel that your efforts are making an impact in your community.
• You are seeking a job that provides numerous benefits including flexible schedules and financial assistance towards your college tuition.

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment Application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

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