Deskside Support Technician

Description

One year contract – top performers will have the ability to stay longer/have an opportunity for long term 5 years

Must have corporate support experience

This role will support a new expanded office space and headcount for the client

• Provide Workstation Hardware and Windows 10/11 Software Break Fix support
• IMAC – PC Install, Moves, Adds and Changes
• Image in support of break fix support
• Asset Recovery
• Asset tagging
• Asset Disposal in accordance with customer processes and procedures
• Installation of user requested customer approved software outside the scope of the installed base image
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Direct end users to mobile device return drop boxes
• Package mobile devices and prepare for shipping to disposal vendor
• Other Client Support needed to maintain Workstation operations and customer satisfaction
• Participate in implementing overall deskside support methodologies, processes, and procedures.

Skills Requirements

• Effective interpersonal skills, articulate in order to interface with client staff.
• Able to work in a team and independently, demonstrating problem solving skills.
• Experience imaging and configuring systems PC systems.
• Common Hardware break fix, software installation skills
• Basic end user network trouble shooting skills around network adapters, wireless, and VPN clients.
• Experience with Windows 10 OS support
• Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)
• Experience with end Help Desk ticketing systems.
• Supports mobile devices (Android/IOS)

Additional Skills & Qualifications

Customer Service is an critical part of this job. The users have a varying understanding of technology which requires someone with strong patience and interpersonal skills.

Pay and Benefits

The pay range for this position is $17.00 – $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cedar Rapids,IA.

Application Deadline

This position is anticipated to close on Apr 18, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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