Eligibility Specialist / Application Processor

<div class="isg-job-description“>Job Title: Eligibility Specialist / Application Processor
Location: Glen Allen, VA 23060
Pay Rate: $22.00/hr. on W2  without benefits
Duration:  6+ months
Work Hours:  Shift Hours:  Standard Shift
Role & Responsibilities: 

• Accurately process, key, and scan the incoming Summer EBT paper applications in the VaCMS system based on the script and information provided on the application.
• Contact clients who have requested an appeal to the eligibility determination on their case, and provide detailed explanation for the eligibility determination.

Knowledge, skills, education, and/or experience:

• Ability to learn, use, and key into a data system with minimal errors.
• Ability to key data into an Excel spreadsheet.
• Ability to open mail, review it, and determine the next steps in the process.
• Ability to read, verbalize, and comprehend a written script.
• Ability to collaborate with staff and managers within the division.
• Skill in communicating effectively, orally, and in writing with clients who may be upset about an eligibility determination.
• Ability to work in a professional environment, respond to multiple requests, and recognize and resolve problems.
• Ability to analyze and formulate conclusions and recommendations.
• Ability to handle confidential and sensitive issues/documents.
• NOTE: The contractor worker will be required to sign a confidentiality agreement.

Mandatory skills/certification(s) requirement:  

• Ability to pass a Criminal Record Check is required.

Desired skills / Preferred Qualifications:

• One year of experience working with an electronic data system.
• One year of experience in working in an office environment.
• Basic computer skills in MS Office, including Outlook, Word, and Excel
• Ability to de-escalate callers and provide excellent customer service based on scripts.
• Effective verbal, written communication, and organizational skills.
• Ability to embrace change in a fast-paced environment and multitask across a variety of projects.
• Demonstrated ability to prioritize, to work under pressure with established deadlines, and to work independently or as a team player.

Computer software to be used :

• Scanner, copier, Microsoft Excel. Outlook. Benefit Eligibility System, VaCMS.
• Preferred experience with VaCMS and Call Center technology. VDSS will teach VaCMS, as needed.
• Equipment to be used by the temporary staffing professional(s) Laptop, cell phone, Bluetooth headset device

About our Company: –
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer” and “US Citizens & all other parties authorized to work in the US are encouraged to apply.”
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.