description“>Presidential Bank has an opportunity for an Encompass Administrator to join our Mortgage Technology team. In this role, you will assist with configuring the Encompass workflow and associated vendors. In addition, you will provide tier 2 support to our Encompass users exposing you to the whole breadth of the mortgage process with the opportunity to grow in knowledge and skill. Presidential Bank was organized in 1985 with a philosophy to provide responsive, professional service through local, independent leadership. With a robust benefits package and an employee-oriented working environment, there’s never been a better time to join.
This position may be fully remote. JOB RESPONSIBILITIES
Assists the Mortgage Technology team with Encompass and vendor configuration
Tests changes prior to deployment
Documents any alteration to configuration or process in our change management system and user-facing job aids
Utilizes helpdesk ticketing system to provide escalated support to users including but not limited to:
Advanced Encompass and vendor configuration
Mavent, Fee Variance, and other compliance-related topics
Internal workflow
Provides end user training on the LOS and vendors when needed
Stays current with system changes and updates
Stays current with internal workflow
Performs other duties as assigned
Qualifications MINIMUM REQUIREMENTS
One to three years executing advanced configuration changes in Encompass LOS
One to three years within mortgage industry or other related experience
Bachelor’s degree preferred
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Ability to make correct and functional changes to Encompass and vendors
Ability to apply understanding of mortgage workflow, Encompass, and vendors to execute business requirements
Ability to test and document all system and workflow changes thoroughly
Ability to think logically and apply troubleshooting discipline to determine the root cause of complex problems and propose appropriate solutions
Working knowledge of mortgage process, including regulations, departmental relationships, terms, and documents
Ability to think logically and apply troubleshooting discipline to determine the root cause of complex problems
Outstanding customer service on escalated issues, including under time pressure
Ability to learn and explain new system functionality to users of all skill levels
Strong verbal and written communication skills
Strong information technology skills
Proactive and self-motivated
Works well as part of a team
Presidential Bank, FSB is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law.
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