Endpoint Engineer

Merge Storytelling and Technology

We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers.

Promote Health, Wellness & Happiness

We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As an Endpoint Engineer, you will…

Manage and secure endpoint devices across the organization, focusing on Windows and macOS systems using tools like Microsoft Intune and Kandji. You’ll oversee the device lifecycle, implement endpoint strategies, ensure security compliance, and troubleshoot complex issues. Your role will involve applying updates, deploying software, configuring security measures, and supporting end-users remotely. Stay ahead by exploring emerging technologies and industry best practices to enhance operations.

Be Accountable and Responsible

• Manage and maintain endpoint device management solutions for Windows and macOS devices using Microsoft Intune and Kandji
• Oversee the device inventory lifecycle, partnering with the IT Support team to handle inventory, deployment, replacement, and decommissioning of devices
• Collaborate with the IT team to develop and implement endpoint management strategies and policies while ensuring compliance with organizational standards
• Proactively monitor and maintain the health and security of endpoints to ensure adherence to security policies
• Test, deploy, and manage operating systems and software updates across endpoint devices, applying security patches to address vulnerabilities
• Configure and manage security settings and policies, such as firewalls, anti-virus software, and encryption solutions, to protect devices against threats
• Monitor and troubleshoot endpoint device issues, resolving hardware, software, and network connectivity problems
• Manage and maintain Patch My PC Updater to keep Windows applications updated
• Troubleshoot complex endpoint issues escalated from the IT support team
• Provide remote technical support to end-users for device setup, software installation, and troubleshooting common issues
• Stay updated on the latest endpoint management technologies and best practices by participating in industry conferences, workshops, and training sessions

These are the qualifications we’re looking for

• 3-5 years of experience in IT support and device management, troubleshooting, and administration, with a proven track record of successful projects
• Bachelor’s degree in Computer Science, Information Technology, related field, or equivalent work experience
• Strong understanding of Windows and macOS operating systems
• Hands-on experience with Microsoft Intune is required
• Experience with Kandji or similar MDM solutions is a plus
• Experience with Active Directory and Microsoft EntraID
• Strong proficiency in Windows Intune, including knowledge of its features, configurations, and troubleshooting techniques
  • Microsoft Certified: Modern Desktop Administrator Associate certification is a plus
• Strong proficiency in Apple MDM, Apple Business Manager, and Apple DEP
  • Apple Certified IT Professional certificate is not required, but is a plus
• Excellent communication and interpersonal skills, with the ability to effectively interact with technical and non-technical stakeholders
• Ability to work independently and as part of a team, demonstrating strong problem-solving and analytical skills

#LI-DP1

#LI-HYBRID

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $86,900 – $102,000, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

And here’s how we live our values at MERGE

• Ability. Mastering our craft
• Agility. Delivering with a growth mindset
• Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!

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