Engagement Manager

Job Title: Engagement Manager, Donor Networks                                                              Status: Full-Time 
 
Department: Resource Development                                                                               Grade: 26
 

position Overview: Manage and oversee both the Diversity Leadership Society and Pride United Donor Networks. Responsible to develop, manage and implement effective strategies and tactics to increase donor engagement, and in turn increase financial contributions from strategic donor groups to United Way’s annual campaign with a focus on leadership contributions ($1,200+). Provide professional service to individual donors and volunteers, ensuring quality follow through and overall satisfaction. This position reports to the Manager, Donor Networks.
THIS POSITION LEADS TWO DONOR NETWORKS:

• DLS: DIVERSITY LEADERSHIP SOCIETY
• PRIDE UNITED

Council and Network Management

• Initiate and execute plans and strategies to build both donor networks, including but not limited to:

• Identify and recruit co-chairs that give at the leadership level.
• Alongside co-chairs, identify and recruit council members.
• Work with division co-chairs to establish the direction of donor network, council, and subcommittees.
• In partnership with United Way’s Community Impact team, identify and uplift the signature United Way issue supported by each network.
• In partnership with United Way’s Marketing & Communications team, develop communications strategy and marketing plan/materials to promote donor networks.
• Schedule and organize monthly co-chair meetings and quarterly subcommittee meetings.
• Plan and support engaging quarterly council meetings.
• Establish annual program calendar for each network including meetings, events, volunteer opportunities, etc.
• Provide excellent support to network council members who include many top community leaders and high-level donors.

Event Management

• Manage signature events and smaller events/initiatives for each network including budgeting, logistics, promotion, and volunteer involvement.
• Work with Corporate Engagement team to secure and manage event sponsorships.

Fundraising

• Set financial goals and track annual giving from network leadership and members.
• Equip co-chair and/or council members to follow-up with leadership and members regarding their personal giving.
• Support network leadership’s fundraising efforts by providing donor and prospect lists for review, assigning appropriate calls to each volunteer, providing information and/or materials to support fundraising calls, and following up regularly to ensure volunteer success.
• Work closely with the Individual Engagement team to identify leadership and major giving potential from donor network members including planned giving potential.
• Identify and support solicitation of new workplace giving campaigns.

Other

• Ensure that account data is collected and input into ANDAR.
• Create donor network content in internal and external communications.
• Work with council board representatives to prepare United Way Board updates, as necessary.

EXPECTED OUTCOMES
Successfully manage donor network programs. Build and maintain positive relationships with network leaders and members. Effectively communicate United Way’s value-add to all constituents. Increase engagement and revenue from donor network leaders and members.
PERFORMANCE STANDARD
All United Way information is held confidential. There is no disclosure of any internal United Way strategic information, or volunteer, vendor, and donor information.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
education & experience REQUIREMENTS

• Undergraduate degree related to marketing, business or management, nonprofit management or philanthropy, or human services from four-year college or university and 3-5 years fundraising, volunteer management or related experience.
• Board, capital campaign cabinet, nonprofit committee, or donor advisory committee management required.
• Management of small or large-scale events required.
• Management of a diversity-focused or LGBTQ-specific fundraising or volunteer group preferred.
• Understanding of marketing, sales or fundraising and customer service roles.
• Understanding of nonprofit organizations, human services, and philanthropy.

CORE COMPETENCIES

• Mission-Focused.  The top priority for all United Way professionals is to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
• Relationship-Oriented.  United Way professionals understand that people come before process and is astute in cultivating and managing relationships toward a common goal.
• Collaborator.  United Way professionals understand the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
• Results-Driven.  United Way professionals are dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
• Brand Steward.  United Way professionals are stewards of the brand and understand their role in growing and protecting the reputation and results of the greater network.

PHYSICAL DEMANDS
The physical demands at UWGMWC are representative of what is needed to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and occasionally kneel.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required (such as loading paper into a paper tray).
• Ability to uphold to the stress of traveling (in designated positions).
• Regular, predictable attendance is required; including additional overtime as business demands dictate.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (business office with computers, phone, printers and light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

AMERICANS WITH DISABILITIES
It is the policy of UWGMWC to comply with all relevant and applicable provisions of the Americans With Disabilities Act (ADA), as amended.  UWGMWC will not discriminate against any qualified applicant with respect to any terms, privileges or conditions of employment based upon an individual’s physical or mental disability.  UWGMWC will also make reasonable accommodation whenever and wherever possible for all employees or applicants with disabilities provided that the individual is otherwise qualified to safely perform the duties and assignments required by the job, and provided that any accommodation does not require significant difficulty or expense.  UWGMWC’s policy of non-discrimination applies to all personnel and employment practices including, but not limited to, job Application procedures, hiring, advancement, termination, compensation, job training and other terms, conditions and privileges of employment. 
EQUAL OPPORTUNITY EMPLOYER
It is the policy of UWGMWC to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, veteran status or military service, or other non-merit factor or other legally protected characteristic.  This applies to all recruiting, hiring, placement, training, promotion, compensation, transfers and other employment-related programs and personnel actions.
DIVERSITY, EQUITY & INCLUSION STATEMENT: Diversity, Equity & Inclusion is a core value at United Way of Greater Milwaukee & Waukesha County. We strive every day to enhance the culture of belonging and are passionate about building and sustaining an inclusive and equitable working environment. We believe this allows us to attract, retain the best possible colleagues to use their full gifts to serve our community. We are looking for other great colleagues who are excited about this important work.
This job description indicates the general nature and work level performed by employees within this position. It is not designed to be a comprehensive inventory of all duties and qualifications required. The duties and/or requirements of this position may be modified, added, or deleted at any time. Other duties may be assigned.