Job Description Summary
The Engineering Supervisor (ES) will help lead and/or perform maintenance and repairs, and preventative maintenance, to all areas of the hotel. The ES is responsible for maintaining a clean and organized maintenance shop and for the security of the hotel inventory and assets such as tools, supplies, furniture, fixtures, and equipment. The ES focus on guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel.
Job Description
General Requirements
- Must effectively communicate verbally and written with all employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel required meetings and training.
- Maintain regular attendance in compliance with the hotel’s standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
- Comply with the hotel’s standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc., from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel-related areas.
- Must be able to maintain the confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Fundamental Requirements:
- Assist in developing and implementing plans to maintain property, equipment, grounds and other assets in a safe and acceptable state of repair.
- Ensure that the hotel complies with all local, state, and federal laws.
- Ensure that all emergency and life safety equipment and systems are inspected, tested, and certified per hotel standards or authority having jurisdiction.
- Supervise the Engineers and ensure they are adequately trained in the customer service program, standard operating procedures, and loss prevention standards.
- Review guest reviews to ensure that problems are identified and corrected promptly.
- Ensure compliance with the Americans with Disabilities Act (ADA).
- Assist as necessary with special projects and renovations.
- Repair and program hotel electronic lock system.
- Assist in scheduling preventive maintenance tasks.
Additional Job Description
education & experience:
- High School diploma or equivalent and experience in a hotel or a related field required.
- At least three years progressive experience in a hotel or related field preferred.
- Trade school and College coursework in associated areas preferred.
- Previous supervisory skills required.
Physical requirements:
- Flexible and long hours are sometimes required.
- Heavy work: Exerting more than 100 pounds of force occasionally, and over 50 pounds of force frequently, and more than 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Additional Job Information/Anticipated
Pay Range
$30 – $32. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your Application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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