Field Service Regional Manager – Northeast Region in Virtual, Massachusetts

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Manages all business activities within an assigned region.  Responsibilities include several of the following:  accounting, budgeting, installing financial controls, assisting in the assessment of technology and training needs, providing technical sales support, ensuring customer satisfaction, and evaluating and establishing efficient and effective work processes for location(s) within assigned region.

Principal Responsibilities:

• Grow service related revenue in the region to attain monthly, quarterly and annual forecasts and goals.

• Drive and sustain employee engagement while upholding standards and company policy.

• Legal compliance including ISO standards and FDA compliance.

• Drive and report field service metrics to defined goals.

• Carry out management policies.

• Supervise the completion of field upgrades and actions in a timely manner.

• Manage financial responsibility and budgetary accountability of the field service region.

Supervisory Responsibilities:

• Responsible for respective field service region, up to fifteen individuals.

• Responsible for timely reporting of service data to include timesheets, forecasts, service reporting and monthly updates for the region.

• Responsible for all day-to-day operations that pertain to the respective field service region.

Non-critical activities/functions:

• Perform additional duties as assigned.

Measured Areas of Responsibility:

• Performance vs. objectives set forth annually.

• Legal compliance including ISO/FDA standards.

• Performance – Talent/Competency Assessment to include work style, influence, relationships, thought processes, and leadership.

Bachelor’s degree from an accredited institution in a business-related discipline.

One to three years either supervisory or management experience or field service or sales experience in the medical field.

Must possess outstanding interpersonal, organizational, communication and negotiation skills.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.