Front Desk Medical Receptionist

Position: Front Desk Specialist

Pay Rate: $20-21/hr

Location: – Needs to travel to Beverly And Peabody, MA

Office Hours: 8am-5pm, (Monday – Friday)

• Greet all patients and office guests
• Check-in and check-out all scheduled patients
• Enter and verifying patient demographics and insurance information
• Educate patient about insurance coverage, in network vs. out of network benefits
• Ensure that necessary paperwork is complete and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers, specialist packets/forms)
• Ensure proper registration and billing documents are reviewed and signed off on by the patient/responsible party
• Obtain or create electronic medical record number; enter into PM system
• Direct patients to radiology as indicated on appointment notes by the medical assistant
• Address patient balances at time of service, set up payment plans when appropriate
• Collect and enter patient payments
• Schedule appointments
• Notate cancelled or rescheduled appointments
• Follow Patient No Show/Cancellation Policy
• Review and update eligibility
• Print and verify day end review
• Submit daily payment collection reports
• Balance daily receipts
• Accept and review patient disability forms and/or medical records requests for completion/accuracy, notifying patient of processing time
• Release records to patients once requests have been fulfilled
• Enter charges and payments for medical records requests filled directly by our office
• Accept labs from outside facilities, date stamp and forward to clinical staff
• Sign for all incoming deliveries (i.e. Fed Ex, USPS, Air Borne Express)
• Open and close office prior to and following business hours
• Assist patients and/or family members with any requests
• Maintain a professional work atmosphere by behaving and communicating in a manner that gets along with patients, physicians, co-workers and administration
• Any and all other duties as assigned by the office manager

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