Ground EMS & Ambulance Operations Supervisor – FT

Workplace: Onsite

How You’ll Help Transform Healthcare:

The supervisor provides clinical and administrative supervision for CCPT ground/EMS, air, and communications center operations. Works collaboratively across departmental lines to facilitate delivering the right resource to the right patient at the right time. Actively promotes employee engagement, service excellence, and role models the Carilion Clinic values.

• Provides day to day supervision for their area(s) of responsibility. Monitors work queue, staff performance, and system needs, intervening in real time to resolve issues or concerns. Identifies and resolves customer service issues in a manner that demonstrates a commitment to the CCPT mission, vision, and values.
• Serves as a resource and facilitator for resolving complex situations that arise.
• Provides front-line staffing coverage to ensure operational continuity.
• Assumes 24/7 accountability for operations, including on-call assignments.
• Monitors quality improvement reports and actively participates in the review of events. Develops and implements action plans when patterns or trends are observed.
• Develops the team schedule, manages department timekeeping, and the on-boarding of new hires. Mentors staff and actively participates in departmental education and performance improvement initiatives. Provides on the spot coaching and remediation for staff as needed.
• Ensures daily operations are compliant with internal policies/procedures, Office of EMS regulations, Federal Aviation Administration regulations, and accreditation standards.
• Works collaboratively on employee engagement. Conducts routine employee meetings to provide feedback on performance and to check in on progress towards personal and operational goals. Documents these meetings in the employee file.
• In collaboration with the department manager and director, participates in the interview process, and actively contributes to performance appraisals.
• Coordinates and leads special projects as assigned to support the goals and objectives of CCPT. Consistently demonstrates accountability, follow-through, and loop closure in a timely manner.
• Actively participates in department committees.
• Demonstrates effective team building and leadership skills, including active listening. Actively participates in staff meetings.

What We Require:

Education: Associate’s degree or 2 years of equivalent experience required.

Experience: 1 year in Emergency Medical Services or a 911 dispatch or flight operations center required.

Licensure, certification, and/or registration: American Heart Association Basic Life Support – Health Care Provider (AHA BLS -HCP) required within 3 months of hire.

License/Certification is required, based upon division.

• Communications Center: Virginia EMT required. Certified Flight Communicator Course (sponsored by the International Association of Medical Transport Communication Specialists) is required within 2 years of hire.
• Ground/EMS Divisions: Virginia Intermediate or Paramedic required. ACLS, PALS, Haz-Mat awareness, NRP, and PHTLS or BTLS required within one year from date of hire.

Other Minimum Qualifications: Successfully completes orientation. Maintains all departmental requirements (Comm Spec II for Communications Center and Intermediate or Paramedic for ground/EMS divisions). Must be proficient with keyboarding/typing and the use of software applications including Microsoft Windows. Must be able to multi-task and work in a fast-paced, rapidly changing environment. Consistently demonstrates excellent written and verbal communication skills and role models the CCPT code of behavior.

About Carilion

This is Carilion Clinic …

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Recruiter: JAMIE S RATLIFF

Recruiter Phone: 540-797-8363

Recruiter Email: jsratliff@carilionclinic.org

For more information, contact the HR Service Center at 1-800-599-2537.

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