Help Desk Analyst II in Bethesda, Maryland

Description We are seeking a Help Desk Analyst II to join our team in Bethesda, Maryland. In this role, you will be responsible for providing basic support and maintenance within the Information Technology department. This includes tasks such as printer/copier support, equipment maintenance, storage room upkeep, desk setups, and A/V support. You will also assist in basic laptop troubleshooting and other tasks as assigned.

Responsibilities:

• Provide a high level of customer service while supporting office staff in a fast-paced environment

• Set up and support video conference and telecommunications systems for meetings

• Provide A/V support for special office events

• Maintain desk setups, including new hire setup, office moves, and regularly monitoring all desks for extra, missing, or malfunctioning equipment

• Assist staff as needed with missing or malfunctioning desk equipment

• Maintain Asset Management database

• Coordinate the repair and return of damaged laptops

• Provide printer support, including toner & paper refresh, ordering supplies, removing jams and recycling toner

• Coordinate the repair and maintenance of office printers with outside vendors

• Manage storage room inventory and cleanliness, and order supplies when low

• Keep record of inventory on loan and follow up as needed for equipment return

• Coordinate IT courier services and FedEx shipments

• Assist staff on the use of office equipment, including fax, scanner, and copier

• Provide basic IT troubleshooting tasks.

Skills:

• Customer Service

• Computer Hardware

• Desktop Hardware

• Associated Hardware

• Audio Visual

• Conference Room Setup & Cleanup Requirements • Demonstrated proficiency in Customer Service

• Knowledge of Computer Hardware and Desktop Hardware

• Experience with Associated Hardware

• Familiarity with Audio Visual equipment

• Ability to manage Conference Room Setup & Cleanup

• Proven problem-solving skills in a Help Desk Analyst role

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment

• Strong organizational and time management skills

• Ability to work independently and as part of a team

• Knowledge of ITIL processes and ITIL Certification would be advantageous

• Relevant technical certifications would be a plus

• Experience with ticketing systems would be beneficial

• Must be open to working in shifts or flexible hours as required

• Bachelor’s degree in Computer Science, Information Technology, or related field would be desirable. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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