Human Services Associate – Bureau of Community Based Services

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.

Pay Schedule I, Grade 25, Regular Schedule: 35 hours per week.

A vacancy exists in the Department of Health and Human Services, Bureau of Community Based Services.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring within this class may be filled from the list of eligible applicants.

All interested transfer and promotional candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experience on your Application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the “Work Experience” section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You MUST attach your transcript(s) or license(s) to your application.

Failure to submit proof of Licenses, Certifications and education will result in your application not being considered. Proof of license(s) certifications, and/or education must be submitted with each application.

Examples of Duties

Under general supervision, screens, evaluates, and monitors clients in a human services program, provides counseling and case management services as part of a treatment or rehabilitative plan, and makes referrals to other agencies or professionals.

Examples of Essential Duties

• Provides case management.
• Assesses, evaluates and monitors individual cases and coordinates care.
• Serves as part of a multi-disciplinary team developing care plans for clients.
• Advocates the needs of clients.
• Makes home visits, transports clients and attends appointments, as appropriate.
• Assists in the development and implementation of program policies, procedures and evaluation tools.
• Maintains case records, statistical data, and accurate records of client activities.
• Prepares reports, documents and correspondence.
• Attends meetings and training sessions.

Examples of Other Duties

• Performs other related duties as required.

Knowledge, Skills, and Abilities (Entry Level):

• Basic Knowledge of interviewing techniques.
• Ability to obtain information from clients and to compile information into case records.
• Ability to communicate orally.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand Federal, State, and local regulations, program policies and procedures, to apply them to specific situations, and to compute the amounts of grants to clients.
• Ability to maintain detailed and accurate records and to prepare summary reports.
• Ability to use a computer to enter, update, or retrieve information.

Knowledge, Skills, and Abilities (Full Performance):

• Knowledge of Federal, State, and local regulations, policies and procedures relating to assigned programs.
• Knowledge of community services and resources and other agency programs for referral.
• Knowledge of County and departmental rules, regulations, policies and procedures relating to the performance of duties.
• Skill in obtaining information from clients and applying program requirements to determine eligibility.
• Skill in maintaining accurate records and preparing summary reports.
• Ability to assist human services professionals with case management.
• Ability to perform basic assessment of client needs for referral purposes.
• Ability to recognize clients in crisis and take appropriate action.
• Ability to maintain client confidentiality.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Qualifications

Required Qualifications

Graduation from an accredited college or university with a bachelor’s degree in a social or behavioral science.

Experience as described in essential duties may be substituted on a year-for-year basis up to a maximum of four years for the required education.

Licenses and Certificates

Some positions within this classification may require possession of a valid driver’s license equivalent to a non-commercial, class C Maryland driver’s license at the time of appointment.

Proof of Licenses, Certifications and Education

Applicants are required to submit proof of education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable. Proof of license(s) certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org).

Mail or deliver documents to:

ATTN: Human Services Associate

Office of Human Resources

Baltimore County Government

308 Allegheny Ave.

Towson, MD 21204

You MUST attach your transcript(s) or license(s) to your application.

EXAMINATION PROCEDURE

Qualified applicants will be assigned a rating based on an evaluation of their training and experience as submitted on their application and supplemental questionnaire. Applicants are advised to state the dates, duties and responsibilities of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

Employees in this classification may be assigned to a work shift that includes evenings, nights, weekends and/or holidays. Employees are subject to call to duty in emergencies and may be required to work overtime as needed. Employees must satisfactorily complete County sponsored CPR and First Aid training and maintain certification throughout employment.

Physical and Environmental Conditions

These positions are essentially sedentary with occasional walking, lifting, or other limited physical activities. Positions require traveling between work sites.

Medical Examination and Employment Background Investigation

Applicant’s selected for an appointment to a position in Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.

Employment Benefits for Full-Time, Merit or Classified Employees

Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer

Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace

All Baltimore County offices are smoke free.

Drug free workplace

Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Salary

Annual Salary review – Step increases may be granted on anniversary date based on satisfactory job performance

General Increases – Cost of living increases and adjustments may be granted as legislated.

Longevity Increases – In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.

Employee Assistance Program

Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance

Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts

Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance

Employees may elect basic term life insurance for themselves equal to one time the employee’s annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement

Employees are required to participate in the Baltimore County Employees’ Retirement System (ERS), with very limited exceptions.

Paid Leave

Paid benefits listed below vary depending upon the Classification.

Sick Leave

Vacation Leave

Personal Leave

Holidays

Bereavement Leave

Jury Leave

Military Leave

Baltimore County Employees Federal Credit Union

Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit

Payroll through direct deposit to the financial institution selected by employee is required.

Educational Assistance

70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group.

Deferred Compensation

Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.

Disclaimer

This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.

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