IT Business Analyst I

McGough is a respected partner that brings six generations of experience to high profile, unique and complex construction projects. We take great pride in our people and their extraordinary expertise in planning, development, construction and facility management. McGough employee tenure reflects the commitment and pride we share in our work. Ask anyone who knows us – the caliber of our people sets us apart.

IT BUSINESS ANALYST I

The IT Business Analyst I role will manage a set of designated enterprise-wide applications. The analyst will engage with key stakeholders of the organization to identify business specific needs, determine best practice for maintaining, upgrading, and enhancing applications as well as offer support and training to the end user. The Business Analyst will work with the subject matter experts (SME’s) within the company to develop test plans for functional testing, user acceptance testing, stress testing, performance testing and scalability testing and report the results. This specific position will also have the responsibility of creating, modifying, and maintaining Application specific reports based on business needs using current report writing tools. This individual needs to have the ability to diagnose and address operational data requests as well as identify data issues and provide recommendations for resolution. This role will require engagement with external partners for support, improvements, and upgrades as well as requirements gathering for medium to difficult projects.

QUALIFICATIONS:

Required:

• Bachelor’s Degree or 3 years of equivalent experience in Business Analyst, Project Management or related field.
• 2-4 years of experience with enterprise applications, financial and business processes.

Preferred:

• 4+ years of experience with enterprise applications, financial and business processes.
• Project Management experience
• Knowledge of construction systems and applications
• Knowledge of construction industry

Skills:

• Detail oriented and ability to work with a high degree of accuracy
• Demonstrated ability to work independently and within established timeframes
• Enhanced organizational skills with the ability to work on multiple projects simultaneously
• Strong verbal and written communication skills
• Demonstrated ability to problem solve and synthesize information from multiple sources
• Builds strong relationships and communicate effectively with employees at all levels of the organization.
• Maintains confidentiality and handles sensitive information with discretion and professionalism.
• Able to raise concerns respectfully and navigate conflict in a constructive, solutions-focused manner.
• Demonstrates independent judgment and problem-solving skills.
• Works collaboratively and contributes positively within a team environment.
• Able to adapt and stay focused when priorities shift or urgent issues arise.
• Positive, can-do attitude and continuous learner
• Ability to analyze complex data, identify patterns and assess risk exposure
• Effective communication skills to interact with various internal and external stakeholders
• Ability to identify issues, evaluate options and develop practical solutions to mitigate risks

OFFICE AND TRAVEL:

• Primarily works in corporate office out of St. Paul or select Regional Office. May be minimal travel between office locations and to vendor related conferences.
• Hybrid work environment, but may need more in office presence towards the beginning of tenure
• May be required to visit jobsite on occasion

RESPONSIBILITIES AND TASKS:

Enterprise Application Support:

• Provide first-level support and troubleshooting for key business applications used throughout the organization. Assist users with system issues, navigation questions, and general functionality.
• Help maintain user access and perform simple configuration updates under guidance from senior analysts or system administrators.
• Document common issues, FAQs, and solutions to help build internal knowledge bases and improve support processes.
• Work with stakeholders and end users to gather feedback on system performance and user needs. Communicate findings to senior analysts or IT teams for further action.
• Participate in application testing during system upgrades or implementations by executing test cases and reporting results.
• Assist with generating routine reports, basic data analysis, and running system queries as requested by business units.

Enterprise Application Administration:

• Manage application upgrades with stakeholders, IS team and vendors from preparation to post upgrade support
• Analyze business data to detect trends, risks, and opportunities for improvement.
• Assist in maintaining enterprise applications by updating system settings, managing templates, and entering configuration changes as directed by senior staff.
• Help monitor application performance and user activity, identifying basic errors or inconsistencies and reporting them to the appropriate technical teams.
• Support user provisioning tasks such as adding new users, modifying access levels, and assisting with password resets or permissions under supervision.
• Maintain documentation of application processes, configuration steps, and change requests to support consistency and knowledge sharing. Create user manuals, training materials, and process documentation.
• Train end-users on new systems, tools, and processes.
• Ensure knowledge transfer between teams during project handovers.
• Monitor implemented solutions for performance and adoption.
• Participate in routine system reviews, audits, or testing activities by gathering information, checking data accuracy, and helping track issues.
• Coordinate with vendors or internal IT teams to log support tickets or follow up on minor system issues and updates.
• Gather feedback from stakeholders to refine processes and tools.

Liaison Between Business Units, IT Team & Third Party:

• Participate in meetings with business stakeholders, department leads, or end users to understand how they use enterprise systems and identify any pain points or improvement needs.
• Gather input about current processes and system functionality and help translate stakeholder feedback into actionable notes or requirements.
• Assist senior analysts during discovery sessions or project meetings by taking detailed notes, asking clarifying questions, and preparing follow-up communication.

Document & Validate Business Requirements:

• Map current (“as-is”) processes and design workflows.

• Identify process gaps, bottlenecks, and automation opportunities
• Capture business needs and functional requirements in clear, structured documentation (e.g., list of requirements, process flows, user stories or functional specs) under guidance from senior team members.
• Collaborate with stakeholders to confirm that documented requirements accurately reflect their needs and expectations before submitting them for approval.
• Assist in updating or refining requirements based on stakeholder feedback or changes in project scope, ensuring alignment throughout the project lifecycle.

Strategy Management:

• Coordinate and manage the development or improvements as it relates to enterprise applications
• Management of relationships with external partners.

General & Team Support:

• Collaborate with internal teams, contractors and other stakeholders to align efforts. Build and maintain strong relationships with internal and external stakeholders.
• Occasional technology troubleshooting
• Other duties as assigned.

PHYSICAL REQUIREMENTS:

The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position involves sitting for extended periods of time at employee’s workstation and during meetings as well as while traveling, either by plane or car. Employee needs to be able to lift to 20 pounds as frequently as needed to move objects; dexterity to write and manipulate computer keyboard and mouse; ability to hear and speak clearly; and ability to distinguish between colors on graphs and charts.

Occasionally, employee will be required to visit construction jobsites which may expose the employee to dirt, dust, uneven surfaces, outdoor weather conditions and extreme temperatures.

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In alignment with our commitment to pay transparency, the base salary range for this position is $70,000 to $95,000, excluding fringe benefits or potential bonuses. If you join McGough, your final base salary will be determined by several factors, including geography, location, skills, education, and experience. Furthermore, we place significant value on pay equity among our current team members as part of any final job offer.

Please note that the range provided above reflects the hiring range for this role. Hiring near the top end of this range would be atypical, as we aim to allow room for future salary growth. Additionally, McGough offers a comprehensive compensation and benefits package. This includes insurance coverage for medical, dental, vision, life, and disability. We also provide generous retirement plans, voluntary benefit plans, parental leave, substantial paid time off, and holiday pay.