IT Technician

Snapshot of the Role

As an IT Technician with Husco, you will be responsible for ensuring the proper operation and management of organizational Information Technology (IT) assets. You will handle deployment, support, and maintenance of computer assets at one or more Husco facilities, ensuring that all assets are configured to conform to established guidelines. You will act as an extension of the Global IT Service Desk and operate in ways that are consistent with the team’s strategy, goals, and processes.

What You’ll be Doing:

• Local Site Support: Provide IT support to our end users while adhering to ITIL 4 service desk standards. Log, track, and manage support requests using Husco’s ticketing system in accordance with service level expectations. Work directly with other professionals within IT Operations, as well as local personnel, to ensure that issues are addressed in a timely manner. Contribute to and maintain internal knowledge base documentation.
• Hardware Deployment and Lifecycle: Coordinate the setup, configuration, and deployment of desktop/laptop hardware and peripherals. Ensure devices are deployed per Husco’s standard imaging and configuration procedures. Support hardware lifecycle activities, including new hire setup, device refreshes, and decommissioning.
• Advanced Technical Support: As members of IT operations, IT Technicians are entrusted with access to network, server, cloud technologies (and requisite training) to quickly address the needs of our end users. IT Technicians serve as the technical escalation points on the Service Desk and work closely with our Network, Systems, Security, and Cloud teams.
• Customer Service and Communication: Create relationships of trust with business stakeholders by consistently modeling professionalism, competence, appropriate urgency, and trustworthiness. Develop an understanding of problems that local users face and work with IT management to develop appropriate resolutions. Ensure that end-user needs are met within agreed upon service level agreements. Provide feedback to appropriate IT resources where and when end user needs are not being met and to escalate support tickets accordingly, within the parameters of existing standard operating procedures.

What You’ll Need:

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or computer-related field of study, or a comparable combination of schooling and professional experience.
• Some experience with Microsoft Operating systems and applications is required.
• Strong understanding of computer (desktop and laptop) hardware and peripherals (mice, keyboards, headsets, docks, monitors) set up is required. Mobile technology management is preferred.
• Strong interpersonal and communication skills required.
• Authorized to work in the United States.

What We Offer:

• Competitive pay and benefits
• 100% tuition reimbursement and support for continued learning
• 401(k) program with company match
• 3 weeks of paid time off + 12 paid holidays
• Ample volunteer opportunities
• Employee-led clubs and sports teams

Who We Are:

Imagine a place where your career can soar, where innovation meets excellence, and where your contributions truly matter. Welcome to Husco.

Here, you’ll find the freedom to shape your work and leave a lasting impact. We believe in empowering you to grow personally and professionally, continuously enhancing your skills and knowledge.

Your role at Husco goes beyond the ordinary – you’ll be at the forefront of supporting teams that develop innovative hydraulic and electro-mechanical systems that enhance efficiency and performance. These products make a real difference globally, building the communities we live in, growing the food that feeds us, and enhancing transportation around the world.

Join our vibrant, industry-leading team and experience a culture that values your creativity, dedication, and drive. Together, we’re not just achieving goals; we’re setting new standards and making a positive impact every day.

(HUSCO IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER.)