Janitorial Account Manager – 34753

Company Overview:

The Harvard Companies include entities working to serve the business community in the janitorial and protection services areas. Harvard Maintenance and Harvard Protection are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our success over the last fifty years stems from Harvard’s Inverted Pyramid, which recognizes that our front-line employees are the most important people in our organization. The Inverted Pyramid ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles. People are also at the center of our Core Values. Our People First core value clearly states that “we are a family organization that promotes respect and embraces diversity”.

Job Summary:

The Janitorial Account Manager is responsible for overseeing day-to-day janitorial operations to ensure quality service delivery, client satisfaction, and contract compliance. This role focuses on managing existing accounts both operationally and financially, while fostering strong client relationships and identifying opportunities for new business growth. The Janitorial Account Manager will lead and mentor a team, monitor performance, control budgets, and coordinate with clients and contractors to deliver high standards of service in alignment with company guidelines

Interface with client management and contractors staff to coordinate and execute cleaning and other projects
• Monitor to ensure quality control expectations are met
• Manage work order system
• Manage expenditures such as labor and supplies to budget
• Manage schedules to ensure contract compliance
• Review employee performance and be able to execute corrective action plans
• Complete all quality control programs in accordance with company guidelines
• Approve payroll
• Support site supervisor
• Supervise and mentor team members
• Oversee and enforce disciplinary actions in accordance with company policies and procedure
  
• Other projects as assigned

• Minimum (2) years’ experience of janitorial operations management
• Excellent written and verbal communication skills
• Experience with new construction, space reuse and constantly changing space needs
• Experience with creating and managing complex budgets
• Ability to self-manage daily activities
• Must be flexible with work hours and schedule
• Technical knowledge of all aspects of janitorial service delivery
• Proficient in Microsoft office

Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.

An Equal Opportunity Employer — M/F/D/V