Learning Systems Administrator – Polaris

Ergon Inc. seeks a full-time Learning Systems Administrator to join our team. The Learning Systems Administrator directly supports employee adoption of new technology and business processes across all Ergon Business Segments. The individual assigned to this position will work closely with the Project Management Office (PMO) and training team to ensure training content is successfully managed, delivered, and reported through multiple related learning delivery systems. SuccessFactors Learning Management System (LMS) is the primary LMS used across Ergon. This position is on-site in Flowood, MS.

Learning Systems Administrator Job Duties and Responsibilities:

• Trains and monitors permissions of organizational LMS admins supporting Polaris.
• Creates and manages user structures, including creating user groups and learning cohorts.
• Create and update resources to train and support learners in using Polaris-related technology for online and in-person learning.
• Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer.
• Creates appropriate items, curriculum, and programs within LMS to meet program training requirements.
• Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources.
• Manage course enrollment, including progress tracking.
• Populates course information and assigns learners.
• Develop and update standardized tools and reporting for ongoing access to learning information; generates standard and custom reports.
• Provides troubleshooting assistance for users regarding logging in to learning systems and accessing courses.
• Troubleshoots and resolves issues relating to system functionality and software systems.
• Works with the training specialists and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.
• Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
• Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
• Acquires and maintains knowledge of current technology as it applies to LMS software and systems.
• Internal vs. external based on cost, quality, timeliness, and other factors.

Learning Systems Administrator Job Qualifications:

• Minimum of 5 years’ experience managing learning systems with a minimum of 3 years’ experience as an LMS administrator for the SuccessFactors LMS.
• Ability to create custom reports within the SuccessFactors LMS using SQL. The successful candidate will need to describe the types of reports created and how they were created.
• At least 1 year’s experience exporting LMS data into business intelligence applications.
• Ability to collaborate with vendors and others at all levels of the organization.
• Proficiency in Microsoft Outlook, PowerPoint, Word, and Excel to create, edit, and share information.
• Strong oral and written communication skills; ability to communicate complex technical concepts in English.
• A demonstrated ability to break tasks down into individual steps and organize them logically.
• Self-directed. The ability and desire to research a topic independently and either complete a task from that research or verify findings with subject matter experts.
• Customer service skills, responsive attitude
• Ability to travel up to 20% of the time.

Desired Qualifications:

• Experience with SAP Build Work Zone.
• Experience managing learning content within SAP EnableNow.
• Experience with WalkMe in-application learning delivery.
• Bachelor’s Degree in a related field.

Why Ergon Inc.?

At Ergon, we are a relationship-driven, family-owned company that values each employee’s growth and contributions. Headquarters in Flowood, Mississippi, we take pride in maintaining a close-knit, small-company atmosphere while offering exceptional career opportunities. Our comprehensive benefits package includes:

• Competitive pay
• 401(k) matching & profit sharing
• Health, Dental, Vision, and Life Insurance
• Short- and Long-Term Disability Plans
• Additional voluntary benefits
• Paid holidays, vacation, and sick leave
• Tuition assistance

At Ergon Inc., we live by our core values:

• Empowered Service: Together, we’re committed to delivering unparalleled service. We do what’s right, provide solutions and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service. That’s empowered service.
• Selfless Leadership: We lead with compassion and put those around us before ourselves. We don’t say we’re the experts; we demonstrate it through technical expertise, category innovation and care for what we do. We call this selfless leadership.
• Purposeful Growth: We believe employee growth and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has always reinvested tremendously back into the business, but not just growing for the sake of growing, but growing in a careful and strategic way.
• Respectful Relationships: And together, we foster a culture of respect, acceptance and diversity of ideas and of people. Our differences make us stronger. And we’re united by our shared values, always forging respectful relationships.

Come and join the Ergon team!

Must be able to pass a pre-employment drug screen and background check. A clean MVR is required.

We are an EEO/AAP employer.

Job Role: Learning Systems Administrator

Location: Flowood, MS

Employment offer contingent upon pre-employment drug test, background check, and MVR.

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