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The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Protective is seeking a detail-oriented and empathetic Claims Specialist to join our Life Insurance Operations team. In this customer-facing role, you will be responsible for processing life insurance claims with accuracy, professionalism, and compassion. You’ll interact directly with beneficiaries, funeral homes, agents, attorneys, and financial professionals, providing clear and supportive communication throughout the claims process.
This position is ideal for someone who thrives in a fast-paced environment, demonstrates strong critical thinking and organizational skills, and is passionate about helping others during sensitive times.
Key Responsibilities:
- Review and process life insurance claims efficiently and accurately within established timeframes.
- Deliver exceptional customer service via phone, email, and written correspondence.
- Communicate with empathy and professionalism to resolve inquiries and concerns.
- Collaborate with internal teams to ensure timely and compliant claim resolutions.
- Apply sound judgment and tact when handling complex or sensitive situations.
- Maintain compliance with company policies, insurance regulations, and applicable laws.
Skills & Abilities:
- Strong customer service orientation with the ability to communicate compassionately.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy, especially with high-dollar claims.
- Ability to prioritize multiple tasks and meet deadlines.
- Technological aptitude and adaptability to evolving systems and processes.
- Team-oriented mindset with a willingness to support peers and shared goals.
- Natural curiosity and ability to quickly learn and apply new information.
- Familiarity with life insurance products and claims processes is a plus.
- Proficiency in typing and data entry.
Work experience & education:
- 1-3 years of insurance claims processing or similar experience required.
- 1-3 years of customer service experience required, contact center experience highly preferred.
- High school diploma required; some college or a degree preferred.
Protective’s targeted salary range for this position is $41,600-50,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees.
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the Application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
To help us track our recruitment effort, please indicate in your cover/motivation letter where (usajobvacancies.com) you saw this job posting.
Application ends on
January 1, 1970