Manager Store Operations – Workforce Management

Description

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.

The Manager of Workforce Management leads the team responsible for driving Bath & Body Works workforce planning and optimization initiatives. This role is pivotal in crafting our workforce strategy, ensuring operational efficiency, supporting employee engagement and retention, and enabling store teams to balance operations with selling to deliver a safe and elevated customer experience. Expertise in this role will guide alignment of workforce capabilities with business objectives and operational demands. The work includes but is not limited to testing, taking concepts and large scale workstreams from ideation through solution delivery, creating operational efficiencies, partnering across the enterprise to enable stores to maximize sales growth potential through our Workforce Management fundamentals. The role serves as a key liaison between the store’s organization, Store Operations, Finance, Human Resources, Legal, IT and other Home Office functions.

Responsibilities

• Collaborate with cross functional teams across the enterprise to evaluate processes, recommend improvements and present innovative ideas that align with feedback, observations and company strategies; including workforce management, labor planning, staffing, selling, and compliance
• Serve as subject matter expert with a broad and detailed knowledge of store operating procedures, and current capabilities and constraints with our existing field operating model
• Evaluate emerging trends in retail workforce management and groundbreaking practices to develop and execute comprehensive strategies that supports the organization’s growth and operational goals; including analysis and communication of risks, cost, and benefits
• Act as a product owner, define and maximize product vision, strategy, and value of our workforce management applications (UKG) for stakeholders and users (prioritizing the product roadmap and backlog, leading release testing and deployment, etc.)
• Represent Store Operations in cross functional workstreams to test, monitor, and assess the performance and stability of systems, working with appropriate teams to troubleshoot issues, influence SLAs, connect with field teams and implement improvements to mitigate future occurrences, especially during peak timeframes

Qualifications

• 7+ years experience managing complex projects or operational implementations in a retail or corporate environment.
• Knowledge of Workforce Management web-based labor scheduling and time and attendance solutions (UKG or similar applications)
• Knowledge of sales forecasting and workload forecasting methodologies.
• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Strong leadership and people management skills, with experience leading and developing a team of cross-functional professionals.
• Ability to demonstrate strong interpersonal/influence skills in dealing with all levels.
• Excellent analytic, problem solving and coaching skills, with the ability to take a thoughtful, data-driven approach to addressing challenges. Can see the big picture and spot patterns across seemingly disparate ideas/actions

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That’s why we’re proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

• Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
• 401k with company match and Associate Stock Purchase with discount
• No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
• Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
• Tuition reimbursement and scholarship opportunities for post-secondary education programs
• 40% merchandise discount and gratis that encourages you to come back to your senses!

Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.

We are an equal opportunity action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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