Marketing Manager, Digital Catalogs – Performance Coatings Group

The Marketing Manager, Digital Catalogs position is responsible for leading a team responsible for building and maintaining customer catalogs intended to drive sales in support of the Performance Coatings Group’s (PCG) digital goals across various procurement systems and order management software. This position represents the Performance Coatings Group business segments and regions within the Sherwin-Williams eCommerce department – through management of customer specific product catalog data, enabling customers access to their PunchOut and Hosted Catalogs and streamlining customers’ e-procurement B2B purchasing processes with Sherwin-Williams. As PCG transforms our interconnected customer experience and digital capabilities, this role will collaborate across the Group, IT and business teams. 

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

• Leads the digital catalog team’s efforts for the Performance Coatings Group and manages the daily workload for the team.
• Focuses on the strategic development of the digital catalog team and works closely with the Enterprise, Strategic Accounts and segment sales team to prioritize channel partner needs.
• Provide and maintain customer catalog data in S-W data management platform that supports all digital touch points, information and content planning, development/writing, compilation, verification and ongoing maintenance to ensure effective and up-to-date customer-facing experiences and capabilities that increase brand/product awareness, build customer loyalty and drive purchase process and opportunity.
• Coordinate product data, information and content optimization and delivery approaches within all digital customer experiences, tools and applications to ensure availability of accurate and consistent information across customer touch points, devices and platforms to connect with customers whenever and wherever they choose.
• Act as liaison across key product information contributors, users, or support teams (Marketing, Channel Partners and Business SMEs, Corporate and/or Stores IT functions, Customer Service, outside agencies and operations teams) to ensure accuracy and consistency as required to meet customer needs as well as project/business deadlines, goals and objectives.
• Organizes meetings and coordinates system upgrades through collaboration with Sr. Manager, E-Business Digital Catalogs and Product Content and the technical development team.
• Sets goals and objectives for digital catalog team direct reports.
• Leads efforts on channel partner pricing and reviews catalog pricing for accuracy.
• Assists with creation and maintenance of all customer digital product catalogs used across channel partner websites and channel partner specific catalogs including procurement system integrations (PunchOut) and distribution systems working with the E-Business Catalog, MDM and Site Operations teams, National/Strategic Accounts, Operations and IT teams to meet channel partner needs and business objectives.
• Works with 3rd party procurement system providers to understand system requirements for loading data and the format needed to accomplish this objective.
• Identifies needed enhancements within Stibo STEP, HCL Commerce and Adobe Experience Manager – to increase productivity and efficiencies and presents findings in detail to Sr. Manager.
• Accurately maintains and updates catalog data and ensures price increases, channel partner requests and Sherwin-Williams internal products changes are current and timely.
• Recommends, develops and/or enhances internal facing tools used by SMEs, Reps or Field Personnel to increase efficiency and enhance their abilities to focus on channel partner needs and sales opportunities.
• Partners with Digital Merchandising team to ensure product portfolio and content are merchandised effectively to reflect in-store and online.
• Work with Channel Partners, Marketing and Product Managers, segment marketing teams, and/or SMEs to gain consensus/definition around merchandising rules, product rotations, and cross sell and up sell opportunities/pairings/bundles. After, communicate requirements to product specialist team.
• Gain consensus between business stakeholders, SMEs, Marketing, internal IT resources, and/or outside partners to ensure consistency in product information, promotions, and pricing across disparate product information repositories and systems and customer digital experiences.
• Collaborates with the Content Vendor Portal team to drive Associated Product content online.
• Works with Third Party providers to establish approval dates for catalog uploads and data accuracy for our channel partners.
• Develop and maintain process documentation to ensure quality standards and practices are consistent and up-to-date and communicated across teams.
• Collaborates with Product Marketing Content team to ensure product data/SKU’s, content and other requirements such as unique identifiers, pricing and other channel partner specifics are in place to ensure consistency and accuracy of the data across all channel partner outputs.
• Troubleshoot issues within Stibo STEP / PunchOut and provide feedback to the E-Business Technical team to correct any errors that would cause channel partner delay in receiving new or updated catalogs.
• Supports the implementation of new systems and platforms.

FORMAL EDUCATION: 

1. Required:

• Bachelor’s Degree is required, preferably in Marketing, MIS, or e-Business related fields.

KNOWLEDGE & EXPERIENCE:

1. Required:

• Minimum 4 years digital catalog development, e-Commerce and/or marketing experience are required.
• Experience working with B2B procurement systems and software ie. Oracle, SAP Ariba, Coupa

1. Preferred:

• Stores sales knowledge and experience, along with point-of-sale (POS/AOM) and Price Record Card (PRC) pricing structure knowledge preferred.
• Experience working with the National/Strategic Accounts Sales Organization and management is a plus/preferred.
• Experience working with Performance Coatings divisions and products in a sales or marketing function is preferred.
• Management of others

TECHNICAL/SKILL REQUIREMENTS:

1. Required:

• Working knowledge of database technologies such as Microsoft 365 suite or enterprise systems.
• Experience and knowledge of data management best practices.
• Must be detail-oriented and capable of handling multiple projects at once.
• Ability to prioritize tasks to meet deadlines in a fast-paced environment.
• Ability to quickly learn and adapt to new systems and processes.
• Must possess excellent verbal and written communication skills along with a proven track record of collaboration with multiple internal and external partners.
• Knowledge of software integrations, electronic interchange of procurement documents (cXML,EDI)

1. Preferred:

• Stibo/STEP knowledge is a plus/preferred.
• Performance Coatings Group customer purchasing system knowledge is a plus/preferred.
• Experience with Agile development methodology or SAFe principles are preferred.

TRAVEL REQUIREMENTS: 20%

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! 

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

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