Offboarding Specialist – Customer Operations Support – Spindale

Are you ready to step into a dynamic support role where precision, customer care, and independent performance define success? Fusion CX is actively hiring Offboarding Specialists to support critical customer operations functions in a fast-paced, high-impact environment. If you’re detail-oriented, thrive in independent work settings, and have excellent multitasking abilities, this could be the ideal role for you.

This is an exciting opportunity for professionals looking for customer support jobs, back-office specialist roles, or offboarding process jobs where attention to detail and systems navigation are crucial. Apply today and explore job opportunities in Spindale that offer both challenge and career growth.

Job Description – Offboarding Specialist

About the Role

As an Offboarding Specialist, you will process service termination requests, verify eligibility, manage sensitive transactions, and ensure high-quality customer resolution. You’ll interact with multiple systems, maintain accuracy under pressure, and support overall customer satisfaction by identifying discrepancies and escalating as needed.

Key Responsibilities of the Offboarding Specialist in Fusion CX Spindale

• Meet Quality Assurance expectations and all assigned production and attendance metrics
• Maintain a professional and approachable demeanor at all times
• Independently manage tasks, performance, and priorities
• Ensure AUX code compliance (no misuse) in billable time tracking
• Conduct research and collaborate with team members to resolve order-related issues
• Use internal systems and tools to manage customer accounts and service transactions
• Stay updated on all company products and services relevant to the role
• Remain proficient in all system and portal navigation for task completion

Job Requirements – Offboarding Specialist

Required Qualifications and Attributes of the Offboarding Specialist in Fusion CX in Spindale

• High School Diploma or GED required
• 1–2 years of data entry experience preferred
• FirstNet Certification required
• Must maintain at least 90% attendance
• Proficient in Microsoft Office applications
• Above-average typing and computer navigation skills
• Must consistently meet a productivity target of 8+ orders per hour
• Ability to operate efficiently across multiple systems simultaneously
• Excellent reading comprehension, grammar, spelling, and punctuation
• Clear and professional communication style
• Fast learner with the ability to adapt to new software and tools
• Demonstrated reliability and time management
• Open availability based on departmental needs
• Must have reliable transportation if working on-site
• No personal cell phone usage is allowed on the production floor

Customer Service & Communication Skills of the Offboarding Specialist in Spindale:

• Apply soft skills to maintain professional customer relationships
• Communicate effectively, both verbally and in writing
• Use basic critical thinking and logical steps to resolve requests
• Follow up on pending orders with attention to accuracy and timeline
• Stay calm and focused in a fast-paced, high-volume environment
• Exhibit excellent attention to detail and organizational skills
• Demonstrate flexibility and the ability to manage multiple tasks

Physical Requirements of the Offboarding Specialist

• Ability to sit for extended periods and work at a computer workstation
• Must be able to lift up to 15 pounds as needed

Schedule: Monday to Friday 8:00 AM – 6:00 PM EST

Why Join Fusion CX?

Fusion CX is a global CX transformation company where every customer interaction matters—and so do our people. If you’re exploring call center job openings, remote support roles, or customer service opportunities in Spindale, here’s what we offer:

• A fast-paced, tech-enabled work environment where performance is rewarded
• A people-first culture that supports development and encourages independent ownership
• On-the-job training, skill-building opportunities, and clear paths to grow
• A collaborative team that celebrates customer excellence and internal innovation

Join us and become part of a team that transforms support into strategy—apply now for Offboarding Specialist roles at Fusion CX and take the next step in your professional journey.

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