Office Coordinator

Overview

Founded in 1935, Roto-Rooter is North America’s largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Roto-Rooter, America’s premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 80-year history, but it’s our future that has us so excited! We have an exciting opportunity for an Office Coordinator/Branch Administrative Assistant. This position manages and coordinates office administrative and clerical activities for the branch.

The hourly rate for this position is $22.00-$25.00, depending on experience.

Responsibilities

• Interfaces with appropriate Corporate Home Office personnel to answer general employee questions as well as maintains communication link in the branch between customers, management, office staff, and service technicians.
• Computes payroll for office staff. Works with payroll representative to resolve any payroll discrepancies.
• Ensures that proper administrative procedures and policy are being utilized.
• Assigns tasks and shifts to office staff and ensures that all shifts are covered with the appropriate office personnel. Trains office employees as needed.
• Conducts interviews and contributes to hiring decisions for office employees.
• Communicates with customers as needed with may include resolving customer complaints about services.
• Other office duties as needed

Requirements

• Acceptable background check per company policy.
• Minimum of High School diploma or equivalent is required. Associates degree in Business or related field preferred.
• 1-3 years of supervisory experience in a service industry preferred.
• Must have good written and oral communication skills for effective customer service.
• Basic mathematics is a skill that is frequently used.

Benefits

At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we’ve found that military training and structure are an excellent fit for our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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